Hello,
After much trying (and patience), I figured out a way to change the name on the NEW outlook.
(Without any support from Microsoft, obviously)
PS - These steps are for business accounts that are connected via Gmail.
Steps:
- Log into your Gmail account.
- Go to the Settings logo on the right upper corner.
- Go to "Manage this organization".
- Click on "Update a user's name or email".
- Select the user by entering the name, even if you have only one user.
- Click on "Proceed".
- Enter the name you want.
- Click on "Update user".
- Refresh the page, as the change might not show up immediately.
If the name doesn't appear on Outlook yet.
- Remove the Gmail account from Outlook and add it again.
- Shut down and restart your computer if it hasn't shown up.
I had to shut everything down and start it again and send a few check emails. But it finally showed up!
Genuinely hoping that this helps someone!