right click paste suddenly stopped working in outlook email

Anonymous
2023-01-25T18:19:01+00:00

Normally I can use my mouse to highlight, copy and paste text and URL's from just about anywhere (files on my computer or online) and paste into the body of an email in outlook - have been doing this without any issue for more than five years.

Now, suddenly and without any changes made by me and without any obvious explanation -or solution- I can only copy and paste ONE time after a fresh sign in. Thereafter I cannot copy and paste with my mouse - when I attempt to, a different window opens, it has a paste option in the menu but it does nothing other than close the window.

I can paste with the mouse in the to, cc and subject fields as usual / normal - only the body of the email is affected.

I can paste into the body of the email from the keyboard with Ctr-V - please don't answer with that as the solution - it isn't, it's an alternative.

I am looking to fix the mouse problem - it is how I work and want to continue to work.

Thanks

p.s. Instructions here suggest inserting a screen shot - made two, tried inserting / uploading here but ... that appears not to work either - I don't see any screen shots here do you ?

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2023-03-17T14:00:25+00:00

    I had the same problem and found the solution below that was shared by someone else

    • Click on the lock icon to the left of the outlook URL. For me it was not a lock but the extensions icon, (located next to the Bookmark this tab) and turn on Clipboard in permissions. It worked, problem solved.

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  2. Anonymous
    2023-01-25T19:36:40+00:00

    Solution found by a colleague who clicked on paste and instead of the window closing and doing nothing, it triggered a prompt window that says "outlook,com want to see text and images copied to the clipboard" along with "Allow" and "Block" Buttons ( I have no recollection of seeing this prompt nor did it appear when I attempted to paste, not even after restarting the computer) I guess one can click allow OR click on the lock icon to the left of the outlook URL and turn on Clipboard in permissions- problem solved.

    Now the only question is why did this even happen at all, since I didn't change any permissions ?

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  3. Anonymous
    2023-04-12T02:29:01+00:00

    Why is Microsoft unable to fix this issue that SO MANY people are having??? I have the same issue, not on the web, but on my desktop app. I an using Microsoft 365 and only have this problem in Outlook. It only happens in the body of the emails. Please stop guessing and find the actual fix. Thank you.

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  4. Anonymous
    2023-01-26T11:23:43+00:00

    Same problem for me using Firefox, but no such problem using chrome

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  5. Anonymous
    2023-04-01T19:42:52+00:00

    thanks Ziembam I just clicked on the lock icon, went to the clipboard and turned it off and turned it back on but didn't work, then clicked reset permission then turned on pop up and redirects and the clipboard was back on then it started working.

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