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Normally I can use my mouse to highlight, copy and paste text and URL's from just about anywhere (files on my computer or online) and paste into the body of an email in outlook - have been doing this without any issue for more than five years.
Now, suddenly and without any changes made by me and without any obvious explanation -or solution- I can only copy and paste ONE time after a fresh sign in. Thereafter I cannot copy and paste with my mouse - when I attempt to, a different window opens, it has a paste option in the menu but it does nothing other than close the window.
I can paste with the mouse in the to, cc and subject fields as usual / normal - only the body of the email is affected.
I can paste into the body of the email from the keyboard with Ctr-V - please don't answer with that as the solution - it isn't, it's an alternative.
I am looking to fix the mouse problem - it is how I work and want to continue to work.
Thanks
p.s. Instructions here suggest inserting a screen shot - made two, tried inserting / uploading here but ... that appears not to work either - I don't see any screen shots here do you ?
Sending, receiving, and organizing email in Outlook on the web for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A gray box doesn't appear in every browser and/or version of Outlook even though the problem can occur in any.
I agree. You need to find where you can turn on the clipboard, it varies per search engine. For some the lock symbol gets you access, for others the extensions (puzzle piece) symbol will get you to a place where you can turn on the sharing's clipboard. I noticed Microsoft made changes to the clipboard in Outlook because it suddenly started popping up in the middle of of me typing an email. That's is when the copy paste quit working. So I knew it was something to do with the clipboard and eventually found it had been turned off. I found clipboard within my own laptop and it was on. However, the sharing clipboard online was shut off. So that is what needs to be turned back on since that is where everything copied or cut is sent. Once turned on the paste will work again.
Susan,
Sorry I wasn't able to help you. I had this problem for months and the right click on my touchpad would allow me to cut or copy. But when I hit paste, it had stopped working. So I had to hit control V on the keyboard in order to paste.
When in Outlook on the home page there are 3-horizontal dots. Ignore those. I used the 3-dots vertical dots that are in Google Chrome in the upper right corner under the "X" to close the page. Then follow my previous posts. While typing this I found that lock symbol that takes you where you need to go. It is located on the left side of the Url address bar where it says outlook.live/mail/0/. I clicked on it and a pop up window appears where you can turn on the clipboard. That should fix it!
I am having the same problem. It'd be great if there was a solution.
thank you very much. I was having the same issue.