Not receiving desktop notifications in 'New Outlook'

Anonymous
2023-05-30T08:04:40+00:00

I have enabled desktop notifications in the New Outlook app. But once I close the app, I don't receive notifications from the app. I have also enabled desktop notifications in the windows settings too. When I open the app, I get notifications of new emails being sent but once I close the app, I don't receive notifications anymore. It is extremely annoying and I have faced this same issue on another device with the same 'New Outlook'. I have faced this for a long time.

I use a Surface Laptop Go with 8GB RAM and 
a 10th gen Intel Core i5 with 256 GB storage.  
This laptop runs Windows 11 Pro.It was upgarded for Windows 10 Pro recently.
Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-07-20T15:09:42+00:00

    I have pretty much the same problem, except it doesn't even matter if the app is open, I just don't get desktop notifications at all. I've tried to follow all the above steps, though the majority of them only apply to the "old" Outlook, not the new Outlook for Windows (Preview).

    I'm at a loss here, I really want to give this app a try, but without email notifications, it's a no-go.

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  2. Anonymous
    2023-07-31T14:49:17+00:00

    I abandoned the new Outlook preview in favor of my previous primary email app (eM Client). I could not find anything to help me resolve my issue, all help articles are for the "old" Outlook and thus useless. Maybe I'll try it again when this is out in stable release with proper support.

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  3. Anonymous
    2023-07-31T13:19:30+00:00

    Is there any update on this issue? I am trying the "New Outlook" and do receive notifications for emails (when the app is open), but not for upcoming events. I've missed more than one meeting because I'm accustomed to receiving the reminders that I set up on my desktop. I'd like these to appear even with the app closed ideally, but currently I don't receive event reminders at all.

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  4. Anonymous
    2023-09-13T14:42:37+00:00

    I abandoned the new Outlook preview in favor of my previous primary email app (eM Client). I could not find anything to help me resolve my issue, all help articles are for the "old" Outlook and thus useless. Maybe I'll try it again when this is out in stable release with proper support.

    I uninstalled the Outlook PRE app until they fix this, if they ever do.

    The current Mail app runs at boot, so I receive my email notifications as soon as they arrive. The Outlook PRE app has to be run manually and minimized for it to continue to send notifications, which is annoying.

    Also, the current Mail app still runs in the background to give you notifications if you close the window, whereas the Outlook PRE app closes entirely if you close its window.

    I've been notified by Microsoft support that because the Outlook app is still in beta, not all functions are available yet, but the fact that they are already asking you to replace your existing Mail app with this Outlook PRE app those autorun behaviours should already be implemented.

    Following on from what Andre_Engelbrecht_85 said, it's a deal-breaker for me also.

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  5. Anonymous
    2023-05-30T17:04:25+00:00

    I had turned these on before aswell but its not showing notifications even after enabling desktop notifications.

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