Outlook saying I need more storage.

Anonymous
2023-02-17T14:48:45+00:00

Hi there,

I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."

Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.

Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.

Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?

Thanks in advance

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-03T19:05:41+00:00

    Can someone please post a Microsoft email that I can complain to… I’m getting the runaround. I’m pretty ticked off about changing emails. But I will if forced to pay ( gmail here I come)

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-03T18:22:35+00:00

    Hi

    We all have a different take on this. But to me it looks very much like Microsoft is attempting to change a free Hotmail into a pay Hotmail, by effectively making it impossible to use it as it is, without buying storage. The fact is that Hotmail has worked perfectly well since it was set up in 1996 (when I signed up, so I am speaking from experience). And then suddenly, at the start of 2023. it no longer does, evidenced by the message from Microsoft that you quoted.

    The question therefore is, is Microsoft,, by imposing de facto changes without properly informing Hotmail users of the how and why, acting either ethically or legally? I'll let you know what I find out.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-03-04T00:51:42+00:00

    Interesting... so somehow mass e-mails being sent through outlook.

    something in place that when more then 100 emails in a day requires second verification. Sending email limits that can be set by the user

    for outgoing mail

    phishing and scam email account that will do something about the junk emails or step by step ways to do it yourself.

    providing a service as well as protection which is part of the terms even on their end. Obviously a data breach and us as users will be compensated. Just admit something happened From Feb 2023, in outlook... don't try to Rodgers black hide it.

    Face up and give a solution.

    I too been reporting the scam emails... Watching my sent folder... what is going on then come see this tread and go on so not alone. This is a messed up outlook data possibly breach with this is my account.....dang it.

    open to a listed link or viable solutions, obviously deleting it to say there is less is actually not a thing. So even deleting it or so called clean up is doing nothing. List a better true way, option.

    unable to send to notify you that this is happening to any help desk... No phone or contact service provide for this problem.

    shall someone get find or retrieve an answer open to listening trying and to hear the results of his it worked.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-03-03T17:19:13+00:00

    I cleaned up my email, went under 5 G total, even their red inscription says "4.5 GB used of 5 GB (91%)", but "Get more storage" still there.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-02-19T00:11:29+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments