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Hi there,
I've used a live.com account for years, and have always logged in through my browser to view emails. Today, the page loaded with a thin red notification at the top stating "From February 1, you'll need more storage to send or receive email."
Obviously, for a start, it's 16 days past February 1 which is weird, and my email is all working fine at the moment.
Clicking on "Manage Storage" opens a window, which states that my total used for my Microsoft Storage (things backed up from a laptop I hardly use, didn't even realise that they were being backed up to be honest) is 7.8GB out of a 5GB limit. I tried unsyncing my desktop on said laptop, but all it's done is remove everything from that laptop, which is pretty frustrating as I just wanted to leave the data on there and just free up some space on the Microsoft storage.
Anyway, I'm not overly bothered by that by now, as I'm more worried about my emails not working. Separate to the Microsoft storage, it lists my "Email Storage", which is 7.6GB out of 15GB. Does anyone know why I'm getting notified that I'm in danger of losing my email and pushed to buy a ridiculously expensive price plan?
Thanks in advance
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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You paid (or are paying subscription) for 365. Outlook app is part of that 365 products. If you have Outlook app, you can export your entire mailbox (to PST). Use your Outlook app to open the exported/downloaded mailbox (PST).
So then what is this, because this came with my laptop. We have Office 365 and I'm still getting the storage warnings, but I can open the Outlook App, on my laptop.
That's a smartphone app. Android/iOS Outlook app can't open PST files. As far as I know desktop/PC/Mac app isn't free.
Microsoft Outlook app is free. It is on the Apple Store.
Why would we RECOVER old emails, if we are trying to FREE UP space? That makes absolutely no sense. I have nothing in any of my other folders, except my Inbox, which contains 62 emails (as of this post) and I have only 4.6 GB of 5.0 GB (93%). So, to me, it doesn't seem like an email issue, but a One Drive issue and I'm not deleting personal memories or important documents, which I absolutely need. Microsoft needs to be taken to court for this. They threw this on everyone, with no warning. My email is a live.com email address. They can't even keep their email domains straight. They have how many now?