Outlook App keeps crashing on iPhone iOS 15.5

Anonymous
2022-07-14T16:59:13+00:00

I updated my Outlook app last week and since the update it crashes immediately upon opening. I've uninstalled and reinstalled it, cleared my cache in Safari, restarted my iPhone, switched airplane mode on and off, and nothing has resolved the issue. I'm running the latest version of the Outlook app, and I'm using iOS 15.5, which is up to date as of today. How can I fix this issue?

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2022-10-01T08:52:45+00:00

    It seems that Microsoft is aware of the issue but they are unable to fix it. I have tried all the communication channels with them but it is a total failure of their support processes.

    The only way to fix the problem is to factory reset the phone or buy a new one. All other recommendations don't work.

    After upgrading on iOS 16, all Microsoft apps that have been MAM from my company are now crashing. So obviously on my eyes the problem is with the MAM policy applied to the device that it remains hidden on the device even if you remove the management profile. We also checked with the admins of my company the device is not anywhere in Office365, intune and azure ad.

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  2. Anonymous
    2022-09-29T20:16:45+00:00

    I am having the exact same issue as of this morning - Outlook updated on my iPhone and now it just crashes everytime i open it. I have tried all the removing/deleting/restarting/turning off Safari/removing company profile restriction (I think), etc, etc. This is my work email and I am on call via email. This is awful. What is the resolution to this???

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  3. Anonymous
    2022-08-17T00:33:24+00:00

    My crashing started when I responded to an smtp email account that asked me to fix/update (I had been hitting x to dismiss). After entering the password, the dialogue closed and outlook crashed within five seconds. And continues to crash when attempting to re-open.

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  4. Anonymous
    2022-07-19T12:50:49+00:00

    Same issue since end of June on iPhone. Deleted and reinstalled countless times and same issue. Also OneDrive app. Help please.

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  5. Anonymous
    2022-07-14T23:52:14+00:00

    Dear Alyssa8,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, I understand that you have a concern with 'Outlook App keeps crashing on iPhone iOS 15.5'. Before moving forward, we need more detailed information about the situation you are experiencing. 

    Kindly share the following information with us: 

    1. Clearing up the cache for outlook in iOS?
    2. Is your account works well in browser?
    3. Can you confirm your email account works fine in your Outlook desktop client and only have issues in Outlook for iOS app,

    Meanwhile, contact outlook in app support at Get in-app help for Outlook for iOS and Android (microsoft.com).

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    De Paul | Microsoft Community Moderator

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