Outlook External Email Tag

Anonymous
2022-10-19T17:47:43+00:00

Hello Everyone,

I have an employee that opened a ticket with my help desk about his Outlook Desktop Application. Yesterday he noticed an "External" tag that appeared on his inbox in front of the Sender. Is this a new Outlook feature or is there a way to remove this tag from view. Our organization already has a tag inside the email warning employee's of the external/internal status of the email.

Other users including myself do not see this in their Desktop Apps, we do see it in the Online Version of Outlook though.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-12-13T22:39:29+00:00

    Workaround:

    Right click on the From header at top of emails. Then Field Chooser

    Then New, change the Type to Formula, give the new field a name (e.g. MyFrom). Enter [From] in the Formula box.

    Click OK.  Now click and drag the newly created Field from the list onto the emails beside the existing From field

    Now, click and drag the original From field off the email list.  The EXTERNAL Label is tied to that field, and by removing the 'real' From field it will take away the label.

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  2. Anonymous
    2022-10-20T16:01:17+00:00

    I am having the same issue.
    I am fine with seeing the External Mail Tip inside the message, but having it display in the From field is just too much!!

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  3. Anonymous
    2022-12-12T18:43:01+00:00

    I would very much like to be able to turn this feature off. Please tell us how or fix it so we can.

    Thanks.

    Kelli

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  4. Anonymous
    2022-12-12T18:50:13+00:00

    Angela yes exactly. My users do not want this tag taking up so much space in their "From Field".

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  5. Anonymous
    2022-12-12T18:51:42+00:00

    I am still looking for an answer for this. 10+ of my users have messaged me saying that they want this feature turned off but I have not yet found a way to turn it off. Like I said I do not want to turn the whole External Tag function off, I just want a way to remove it from the "From Field" Or inbox.

    Thank you!!!

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