SMTP does not work

Anonymous
2023-01-09T19:05:01+00:00

Hi,

My Sage accounting system used to send invoices with no issues and then stopped working for a second time. The first time I had to change the configuration of the SMTP server which had fixed the issue for several months. Now it doesn't send emails again.

I have confirmed that the settings have not changed. The only security option is the torn on SSL/TLS or not with a check mark. The setting are as follows:

Why did it stop working (around end of Nov.) ?

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  1. Anonymous
    2023-01-12T04:59:36+00:00

    >> Can I get unbloqued ?

    No. They don't take requests like that (spammers would do it)

    Did you send the test message from Sage?

    It's hard to say which words are the problem - test it with different subjects:

    Quote 4470 from Garage S. Beauchamp

    Quote for [reason for quote] from Garage S. Beauchamp

    Garage S. Beauchamp - Quote 4470

    Client Quote from Garage S. Beauchamp

    Requested Quote from Garage S. Beauchamp

    Garage S. Beauchamp Invoice 4470

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  2. Anonymous
    2023-01-11T14:26:24+00:00

    I did some tests this morning. MS is bloquing my emails that have a subject line like this: "Client Quote 4470 from Garage S. Beauchamp" or "Client Invoice 4470 from Garage S. Beauchamp"

    The way I verified this is I sent 2 identical emails except the subject line from my hotmail account, I received the email with "test email" but not the quote subject line. Can I get unbloqued ?

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  3. Anonymous
    2023-01-11T05:01:51+00:00

    Do you have the latest version of Sage? It looks like StartTLS support is the problem.

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  4. Anonymous
    2023-01-10T19:33:35+00:00

    I just tested and managed to send email. It could be a Network issue at your end. It can also be an issue with TLS version as we only accept TLS 1.2 now. A network capture should be able to tell you the actual reason (Network or TLS version)

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  5. Anonymous
    2023-01-10T19:15:22+00:00

    smtp.office365.com fails to send on port 25

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