Account Locked through Violation of Microsoft terms

Hi Paul,

Im in the same situation as you. You can also have a look at my story here:

https://answers.microsoft.com/en-us/outlook\_com/forum/oaccount-oother/microsoft-account-blocked-non-existing-customer/8f835137-bb77-4f10-9451-288d5b6337d6?messageId=9e6db66b-cb2f-46ce-98bd-90eaf8505cf7

Its been more than a month for me chasing them almost daily and no luck. Its amazing the lack of empathy from customer support. They behave like robots same the same generic paragraphs over and over again.

According to the article 15 of the GDPR you are on your right to download all the date stored by Microsoft. They have a month to answer that. Im taking legal action through the European Consumer Protection Agency and the Privacy Protection Agency in Ireland ( where MS HQ are located in the EU ).

Its very sad that after more than 30 years as a client ( in my case ) they treat us like that. Whats even better is that they charged me the Xbox game pass when the account was already blocked and I cant claim that money back.

The only explanation I have in my personal case that a weird video ended up on my OneDrive is that my whatsapp media folder was sync to my account (the app does it by default) and someone shared it in one of the many groups I have. Im 10000% sure I didnt share anything like they claim and I was not even aware of the content that they mention which I totally dislike and try to avoid as much as possible. I asked many times to tell me at least in what folder was the file located.

Hope we all find a solution to this nonsense. Im not going to give up.

 

Hi- how did you get on? More than 30,000 people have looked at this it seems to be a huge problem- after nearly 20 years my e mail has been blocked by Microsoft as has my one drive- I too am looking at court action. If there really ar over 30,000 of us by clubbing together we would be strong enough to get Microsoft to address this totally unfair treatment. Contact me on WycrestQueensgate @gmail.com

@DA: At this point I'm relatively sure this is being caused by bots, which apparently aren't working correctly. They must get kids straight out of school to write this stuff, because it looks like a beta version from CS105. I guess the grown-ups just ignore it.

Come on you guys. There has to be some kind of work-around for this issue.

They will not tell you.

When I try to sign in Microsoft services, It displays account locked violating terms, what might be the possible reason for this.

I see all kinds of odd things in this thread. Here's what happened to me:

I had a hardware crash a couple weeks ago,, and then replaced it with a new HP. The only reason I even had an outlook account was to register a computer I bought several years ago. When I had to use a Microsoft account to register my copy of Windows 10, I used that old account. Everything worked just fine for about a day and a half. Then suddenly the account was locked for a some unknown license violation, and I couldn't use my computer all. I had to use another computer in order to contact HP. When they fixed the problem, I found out that my computer had come with corrupted files.

I'm up and running again, but nothing I do will unlock that account. What I'd really like to do is delete that account, but I can't do that either. I go round and around in circles like the rest of you. If they want to improve their website, there's one good place to start. They've also taken down their telephone support, which now refers us to the website. All I have is a landline, and the only text I can receive is through my desktop PC. Good luck to us all.