Hi. All of a sudden approximately 4 days ago, 'Settings' in my Outlook/Hotmail. will not open! When I click on that clog wheel in the upper right corner, the 'Themes' page takes about 45 seconds to load. That's your 1st red flag. Then when I click on 'View All Outlook Settings' at the bottom of that pane, and it goes to Settings Menu, by default it goes to 'Layout'. That loads and loads and loads and loads, but never loads. When I click on 'Junk Email' tab on the menu, it also just loads and loads and loads FOREVER! It never loads. Even after 10 minutes. What is going on?? It's strange. I would always block the domain of spam that came in. The most effective spam control strategy I've ever found! I can no longer do that! Pisses me off. Here's what I've done so far: Spoke with Microsoft Support Chat, twice. They've offered no viable solutions. One guy even suggested I back up all my data on an external hard drive and reinstall my OS! ****?? Ummmmm, no. Uninstalled and reinstalled Chrome. Didn't work. Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed. Went to 'Turn Windows Features On or Off' in Programs. Turned on IE8 and turned off Games and Tablet PC Components (Don't use them. It's extraneous.) Cleared cache. Ran SuperAntiSpyware and Malware Bytes. Ran CHKDSK in Command. Tried System Restore TWICE to a date prior to this glitch. Didn't work! Ran System Repair. That's all I can remember. What is going on?? I cannot be the only one here?? I'm running Windows 7 Ultimate and have latest Chrome version. (Maybe I should download an older version of Chrome? I thought about that.) I'm going to run System File Checker tool today. I'll check back. Thanks.

i noticed another issue as well. when you go to the "Premium" section, the settings for "personalised email addresses" disappeared. i'm able to receive emails at my own domain though.

Related to the outlook.com settings not loading or being slow to load is another issue. The reason why I went into settings was to see why some of my Inbox rules were no longer working. When I finally got in and slowly scrolled to the bottom of my rules I discovered that several rules had been removed - not by me. Why are rules being removed? Has MS imposed a number of rules limit?

Interesting. I think we've narrowed it down here. Thanks for the assessment. Now it's a matter of getting MS to fix it. I've also reported it through Outlook.com per Diane Poremsky, from this thread. That's all I can do. We'll see. Thanks.

hi, i reported the issue over the chat. unfortunately, the chat support could not really help. they said my account looks fine and redirected me to another on phone support which turned out that was not responsible for the web version of Outlook. so they couldn't help me either. now the best part: when i open Outlook online with my corporate account (outlook.office.com) the settings are loading completely fine and very fast. Same here, I have an O365 work account and OWA works perfectly. Definitely a MS server issue but don't know how long it's been going on since most folks don't go into settings very often and there's probably only a cluster of servers which are having issues. Unfortunately it looks like we are low priority on this one.

'Settings' in Outlook/Hotmail No Longer Opens

Anonymous

Hi. All of a sudden approximately 4 days ago, 'Settings' in my Outlook/Hotmail. will not open! When I click on that clog wheel in the upper right corner, the 'Themes' page takes about 45 seconds to load. That's your 1st red flag. Then when I click on 'View All Outlook Settings' at the bottom of that pane, and it goes to Settings Menu, by default it goes to 'Layout'. That loads and loads and loads and loads, but never loads. When I click on 'Junk Email' tab on the menu, it also just loads and loads and loads FOREVER! It never loads. Even after 10 minutes. What is going on?? It's strange. I would always block the domain of spam that came in. The most effective spam control strategy I've ever found! I can no longer do that! Pisses me off. Here's what I've done so far:

Spoke with Microsoft Support Chat, twice. They've offered no viable solutions. One guy even suggested I back up all my data on an external hard drive and reinstall my OS! ****?? Ummmmm, no.
Uninstalled and reinstalled Chrome. Didn't work.
Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed.
Went to 'Turn Windows Features On or Off' in Programs. Turned on IE8 and turned off Games and Tablet PC Components (Don't use them. It's extraneous.)
Cleared cache.
Ran SuperAntiSpyware and Malware Bytes.
Ran CHKDSK in Command.
Tried System Restore TWICE to a date prior to this glitch. Didn't work!
Ran System Repair.

That's all I can remember. What is going on?? I cannot be the only one here??

I'm running Windows 7 Ultimate and have latest Chrome version. (Maybe I should download an older version of Chrome? I thought about that.)

I'm going to run System File Checker tool today. I'll check back.

Thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Interesting. I have never had any extensions enabled in MS Edge. Just the same, I did check to see if the Inbox Rules would load in a reasonable time. Sure enough, things appear to be back to normal. Time will tell.

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44 additional answers

Anonymous

2020-05-20T16:25:58+00:00

i noticed another issue as well. when you go to the "Premium" section, the settings for "personalised email addresses" disappeared. i'm able to receive emails at my own domain though.
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Anonymous

2020-05-20T15:28:48+00:00

Related to the outlook.com settings not loading or being slow to load is another issue. The reason why I went into settings was to see why some of my Inbox rules were no longer working. When I finally got in and slowly scrolled to the bottom of my rules I discovered that several rules had been removed - not by me. Why are rules being removed? Has MS imposed a number of rules limit?
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Anonymous

2020-05-19T16:56:53+00:00

Interesting. I think we've narrowed it down here. Thanks for the assessment. Now it's a matter of getting MS to fix it. I've also reported it through Outlook.com per Diane Poremsky, from this thread. That's all I can do. We'll see. Thanks.
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Anonymous

2020-05-19T15:48:17+00:00

hi,

i reported the issue over the chat. unfortunately, the chat support could not really help. they said my account looks fine and redirected me to another on phone support which turned out that was not responsible for the web version of Outlook. so they couldn't help me either.

now the best part: when i open Outlook online with my corporate account (outlook.office.com) the settings are loading completely fine and very fast.

Same here, I have an O365 work account and OWA works perfectly. Definitely a MS server issue but don't know how long it's been going on since most folks don't go into settings very often and there's probably only a cluster of servers which are having issues. Unfortunately it looks like we are low priority on this one.
Was this answer helpful?

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