'Settings' in Outlook/Hotmail No Longer Opens

Anonymous
2020-05-18T17:08:41+00:00

Hi. All of a sudden approximately 4 days ago, 'Settings' in my Outlook/Hotmail. will not open! When I click on that clog wheel in the upper right corner, the 'Themes' page takes about 45 seconds to load. That's your 1st red flag. Then when I click on 'View All Outlook Settings' at the bottom of that pane, and it goes to Settings Menu, by default it goes to 'Layout'. That loads and loads and loads and loads, but never loads. When I click on 'Junk Email' tab on the menu, it also just loads and loads and loads  FOREVER! It never loads. Even after 10 minutes. What is going on?? It's strange. I would always block the domain of spam that came in. The most effective spam control strategy I've ever found! I can no longer do that! Pisses me off. Here's what I've done so far:

  1. Spoke with Microsoft Support Chat, twice. They've offered no viable solutions. One guy even suggested I back up all my data on an external hard drive and reinstall my OS! ****?? Ummmmm, no. 
  2. Uninstalled and reinstalled Chrome. Didn't work.
  3. Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed. 
  4. Went to 'Turn Windows Features On or Off' in Programs. Turned on IE8 and turned off Games and Tablet PC Components (Don't use them. It's extraneous.) 
  5. Cleared cache. 
  6. Ran SuperAntiSpyware and Malware Bytes. 
  7. Ran CHKDSK in Command.
  8. Tried System Restore TWICE to a date prior to this glitch. Didn't work! 
  9. Ran System Repair. 

That's all I can remember.  What is going on?? I cannot be the only one here?? 

I'm running Windows 7 Ultimate and have latest Chrome version. (Maybe I should download an older version of Chrome? I thought about that.) 

I'm going to run System File Checker tool today. I'll check back. 

Thanks.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-05-30T06:19:52+00:00

Interesting.  I have never had any extensions enabled in MS Edge.  Just the same, I did check to see if the Inbox Rules would load in a reasonable time.  Sure enough, things appear to be back to normal.  Time will tell.

Was this answer helpful?

1 person found this answer helpful.
0 comments

44 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-19T15:43:41+00:00

    Hello -

    If you open an incognito window in Chrome, is the menu more responsive?

    Mine was slow last night, but is fast today. The Sync Email page is still a little slow to load - everything else seems ok. The Sync email page was a really slow last night, so it feels back to normal.

    >>

    1. Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed.

    >>

    That applies to Outlook desktop software that is installed with Office purchase, not Outlook on the web. It doesn't have a Settings menu.

    Tried Incognito Mode. Same problem. Equally slow and unresponsive. Thanks, anyway. 

    In both incognito and normal the settings appear but it took minutes.  Something is amiss

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-05-19T15:37:19+00:00

    It's them, I've noticed for the last three days but don't typically find myself in settings that often so don't know how long it's been happening.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-19T13:02:06+00:00

    >>

    they assured me that if it was on their end, they would have been bombarded with calls and support requests for it. I said that maybe people haven't caught on yet but me?

    >>

    Email and Calendar seemed normal - best guess, only a very small subset of users open Settings. (I only looked because i needed a screenshot to show a user.) While even 1% of the half-billion+ users is still a lot, not everyone would contact support over it.

    Not all users are affected.   My wife's and son's accounts have no problem accessing settings, whilst I can not get the settings pages to load at all.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-19T10:24:43+00:00

    hi,

    i reported the issue over the chat. unfortunately, the chat support could not really help. they said my account looks fine and redirected me to another on phone support which turned out that was not responsible for the web version of Outlook. so they couldn't help me either. 

    now the best part: when i open Outlook online with my corporate account (outlook.office.com) the settings are loading completely fine and very fast.

    Was this answer helpful?

    0 comments