Someone keeps trying to reset my account password

Anonymous
2020-06-12T12:16:44+00:00

I have received three emails over the last couple of days, on my recovery accounts that I use to get into my microsoft account if I am unable to get into it, with password reset codes. Every time I've gotten one I reset my microsoft password but then I get another one later that same day or the next day. I have two factor authentication turned on, I have the microsoft authenticator app set up for my account, and I get security notifications to my phone. It doesnt appear that whoever is trying to access my account has been successful as there is no recent log in activity in my security settings, that wasnt me, showing that someone was able to successfully get into my account but I am concerned that whoever is trying to get in is going to be successful at some point. When I have received these password reset emails with a reset code in them I have not received any alerts from the authenticator app to approve a log in but I have gotten the password reset code emails to two different account recovery email addresses that I have setup so I know someone is trying to get in. Is there anything else that I can do or that microsoft can do on their end to protect my account further.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2020-06-17T10:39:04+00:00

Hello Guys.

Here is what I have done.

Go to account security .

Under More Security options >> Manage sign in option

you can create a new alias and can set that new alias as primary.

By default, our primary alias is our email address.

Once you set the new alias as primary, untick your original email then save it.

Be sure to remember your new alias because that is what you are going to use to log-in.

Don't give your new alias to anyone..  I think our email address remains the same. 

This way, our original email cannot be used to login.

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  1. Anonymous
    2020-06-12T14:50:26+00:00

    I have got the same problem that happened to me on June 10, except that the hacker went full on to the extend of porting out my phone number so the hacker successfully accessed my hotmail account, changed password, replaced my number with another one to activate 2-step authentication and fully locked me out at this point. I have followed instructions to recover my account 3 times with no success. 

    I have been using that hotmail account since 2003. It is very tough to let go of that account, but can someone please help me with locking and freezing that account permanently in case there are sensitive personal information in the email?

    Would really appreciate your help!

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  2. Anonymous
    2020-06-12T14:22:08+00:00

    Yes the 2FA definitely helps, I am glad microsoft has that as a feature. I hope they do as well, unfortunately it seems hackers these days will stop at nothing to get someones information.

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  3. Anonymous
    2020-06-12T14:14:03+00:00

    Hi Colbaltdriver,

    Great! As long as you have the 2FA setup, I think it should be enough to secure your account. Just continue to monitor it though.

    I do hope whoever is trying to compromise your account gives up soon. Thank you.

    Regards,
    Marc

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  4. Anonymous
    2020-06-12T14:08:31+00:00

    Yes that did help, thank you. Everything seems to check out there as well. I appreciate your help and will continue to monitor things.

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