Someone keeps trying to reset my account password

Anonymous
2020-06-12T12:16:44+00:00

I have received three emails over the last couple of days, on my recovery accounts that I use to get into my microsoft account if I am unable to get into it, with password reset codes. Every time I've gotten one I reset my microsoft password but then I get another one later that same day or the next day. I have two factor authentication turned on, I have the microsoft authenticator app set up for my account, and I get security notifications to my phone. It doesnt appear that whoever is trying to access my account has been successful as there is no recent log in activity in my security settings, that wasnt me, showing that someone was able to successfully get into my account but I am concerned that whoever is trying to get in is going to be successful at some point. When I have received these password reset emails with a reset code in them I have not received any alerts from the authenticator app to approve a log in but I have gotten the password reset code emails to two different account recovery email addresses that I have setup so I know someone is trying to get in. Is there anything else that I can do or that microsoft can do on their end to protect my account further.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2020-06-17T10:39:04+00:00

Hello Guys.

Here is what I have done.

Go to account security .

Under More Security options >> Manage sign in option

you can create a new alias and can set that new alias as primary.

By default, our primary alias is our email address.

Once you set the new alias as primary, untick your original email then save it.

Be sure to remember your new alias because that is what you are going to use to log-in.

Don't give your new alias to anyone..  I think our email address remains the same. 

This way, our original email cannot be used to login.

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  1. Anonymous
    2020-06-16T17:38:09+00:00

    I am having the same issue. Someone keeps attempting to access my Hotmail account, as I get a reset password link and code sent to my backup email address at least 2-3 times a DAY!

    Can't Microsoft ping their IP address, and block them, or something like that?

    I'm worried that no matter HOW hard my password is, that they might some day get in.

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  2. Anonymous
    2020-06-12T13:53:04+00:00

    Hi Cobaltdriver07,

    It should apply for Outlook online as well.

    You can try to access it by logging into your account, click on the Gear Icon, View all Outlook Settings, Mail, Forwarding / Automatic Replies.

    Let me know if this information helps. Please feel free to reach out if you have further questions or concerns.

    Regards,

    Marc

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  3. Anonymous
    2020-06-12T13:24:13+00:00

    I went through everything in the link you sent and it appears everything is in order. The only part I was not clear on was checking connected accounts in outlook. The steps in the image I included here dont match up with what I'm seeing in outlook. Do they only apply to the outlook client or should that be applying to outlook online as well?

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  4. Anonymous
    2020-06-12T12:28:10+00:00

    Hello ,

    My name is Marc, an Independent Advisor and Microsoft user like you. I am glad to assist you today.

    I understand that someone is trying to compromise your account. I can't imagine how inconvenient this must be for you, let me try to help you sort this out.

    So far, you are doing good and I believe that your account may not still be compromised. Can you go through the walk through instructions on the link below to see if you haven't missed anything?

    https://support.microsoft.com/en-ph/help/10494/...

    After going through the instructions, I believe that there really isn't much that we can do going forward.

    Let me know if this information helps. Please feel free to reach out if you have further questions or concerns.

    Regards,

    Marc

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