"Personalized email address" missing in my Outlook.com premium

Anonymous
2020-02-11T09:13:29+00:00

I have a GoDaddy domain , I'm using it from several weeks.

Today I've open Premium tab and "Personalized email address" is missing!

A friend have just completed the domain transfer to GoDaddy and he would to activate his personal domain on Outlook.com but "Personalized email address" is missing for him also. 

Me and my friend have an active Office 365 Home subscription.

What's happens ?

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

140 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-13T22:09:43+00:00

    I am currently with Zoho, and while the domain works, it

    a) doesn't have as much success filtering spam out as Outlook or Gmail;

    b) constantly asks to reauth with IMAP on Outlook iOS, which is really really annoying (and the main reason why I wanted to switch to Outlook.com).

    I really really hope this isn't Microsoft cutting the cord, because it'd mean that in 2020 there is no product at all in the mainstream space for people that want personal email using a custom domain.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-13T20:47:58+00:00

    Zoho is a much cheaper way than Office 365 Business to use email with your domain (including ActiveSync). I only switched to a personalized Outlook address a few days ago so that I could get the service for free. However, I will consider going back to Zoho if there is no long-term support for this feature.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-13T19:55:41+00:00

    I have this problem too. Does anyone have news about this?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-13T01:54:50+00:00

    I read somewhere that if you have used all 10 of your aliases you cannot add a custom email address. My husband has the option but I don't, because I have used all 10 aliases and he hasn't (assuming here).  I am having a different issue as today I cannot see any of the options under Premium and get a message to try back later. I deleted an alias to try and see if the option showed up and if it does, once this new error goes away, I will comment here to let you know.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-02-12T07:05:30+00:00

    Inspecting html code I've seen a lot of error 500 related to urls:

    https://outlook.live.com/ows/api/beta/PremiumSubscription/.....

    I think that "Personalized email settings" section is not displayed due to these errors.

    Microsoft please fix the problem!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments