Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2021-03-26T20:10:19+00:00

    I have the same issue with Outlook on iOS. I have been dealing with it for the past year. I was in contact with Microsoft's support team through the app. They had me delete and re-add the account which seemed to solve the issue for a day or two, and then the sent items on my iPhone never appear in IMAP sent folder on Outlook for desktop or my Outlook on my Macbook. This is very frustrating. 

    This isn't limited to one account. The behavior occurs with all 3 IMAP accounts I have configured on my phone. 

    The most they told me is that it's an issue with my SMTP server configuration, which I know cannot be the case as Outlook for desktop and other email client apps sync emails just fine. 

    There must a serious bug with Outlook for iOS.

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  2. Anonymous
    2021-02-04T09:18:38+00:00

    I have the exactly the same problem!

    is there a solution????

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before.

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  3. Anonymous
    2020-09-05T10:36:43+00:00

    PING PING !!

    nobody from MS or any MVP tuned in on this? Pretty serious flaw i'd say...

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  4. Anonymous
    2020-07-24T05:46:38+00:00

    Do you see the sent copy on the phone right after you send it?

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  5. Anonymous
    2020-07-23T06:03:27+00:00

    Hi Jet,

    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

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