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This suddenly started yesterday 3/4/2020.
I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).
Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.
First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.
I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.
What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Do not expect the Microsoft support to help you :-)
The words Microsoft and support are mutually exclusive, I too have the same issue with adding an IMAP account, you would think such a major bug would be fixed up promptly but nope.
Time to find a new mail client for android, does anyone have any recommendations?
Mark
In case this helps ,
I have OfA Support an IMAP account to work with. They report that, using version 4.2045. 2, it worked. I tried setting it up again on my device. I still get Login Error. They suggested that I login anyway, rather than "cancel". I did and get a perpetual Downloading Your Message . Same problem I have with my own IMAP account. Their response is,
"we have checked the account and the test confirms that this is an account issue, it can be with the login info or the server settings.
We can't do anything about that.
Please let me know if you have any other questions."
Then, I pointed out that they were able to add the account. I asked what settings they used and what version of OfA. The reply was,
" I have the same version as you.
Once I get the error message about the certificate, I tap on "Login" and it works.
I confirm again that your account can't work correctly as the test that we have made is failed.
We can't do anything about that, you can check that with your provider.
Please let me know if you have any other questions."
I have now requested screenshots of the settings they used . No answer yet. Please let me know if you have any other questions.
Support did not send screenshots. Instead, they wrote,
" Hi, I didn't use advanced settings, only email address, and password.
The account can be added but it will not work correctly, maybe you will not receive emails or you will have slowness to receive and send emails.
The test that we have done confirms that the account will not work here.
Please let me know if you have any other questions"
Please let me know if you have any other questions.
Mine says the email / password combination is bad. However, I have log files from SMTP and IMAP logs that say the phone successfully authenticated to the servers. ARRGH.
It happens if you have removed the IMAP account set up before using the "Remove from this device only" instead of "Remove from all mobile devices" option.
Do not expect the Microsoft support to help you :-)
Have you tried sending them screenshots of a log?
Have you tried setting up an IMAP account on your server and walking them to set it up themselves on OfA?
What's crazy is that they can't tell you (me) (us) what the problem is. My setup does NOT throw the certificate error to the phone. Mine says the email / password combination is bad. However, I have log files from SMTP and IMAP logs that say the phone successfully authenticated to the servers. ARRGH.