Outlook Notification Centre - Emails won't open

Anonymous
2019-06-03T10:03:44+00:00

Whilst using Windows 10 Pro, I am receiving notifications in the notification centre when I have received a new email in Outlook. However, when I click the email in the notification centre it does not open the email. 

Please can you help sort this issue. Followed all other forums etc. and these have not helped solve my issue.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-15T16:06:12+00:00

    Bill!!!!!  YOU.  ARE.  AMAZING!!!!!  THANK YOU!!!  It totally worked and I could not be more thrilled!!!  You are a miracle worker and you rock!!!  THANK YOU!!!  (FYI... I did not even have to restart my computer.)  Have a GREAT rest of your week, you just made mine!!!  THANK YOU!!!

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  2. Anonymous
    2020-10-15T04:35:15+00:00

    Bingo! Thanks Bill for the tip - worked for me, without requiring a restart.

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  3. Anonymous
    2020-10-14T15:10:32+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    OMG!!!!!  It worked!!!! Thank you Thank you Thank you!!!!! It's been a loooooong 4 months!!! Microsoft support is extremely deficient, just horrible and pointless and that's putting it very very lightly, but these forums are gold!!! Thanks!!!!

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  4. Anonymous
    2019-06-04T11:09:37+00:00

    Hello Lewis MacLennan,

    Thanks for reply. We recommend you to configure your Outlook profile in different machine and check the result.

    If you don’t have other machine for testing, you may create the window user account in your machine. Once you create the window user account , kindly configure your outlook profile and check the result.

    Regards,

    Ankita Vaidya

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  5. Anonymous
    2019-06-03T14:14:37+00:00

    Hello Lewis MacLennan,

    Thanks for your post in Microsoft Community. Regarding your description about “Outlook Notification Centre - Emails won't open”, may I know are you able to receive the pop-up notification as per the below screenshot? If yes, you can open this email by clicking the pop-up window.

    ·        

    If you cannot see the pop-up window for new incoming emails, I would like to suggest you to check the below settings for new message alert pop-up notification is enable or not.

    ·         Steps to Turn new message alert pop-up on or off:

    ·         Open Outlook client -> File Tab-> Options-> Mail-> Message arrival -> make sure this settings is enable

    ·        

    Article for Turn new message alert pop-up on or off: https://support.office.com/en-us/article/turn-new-message-alert-pop-up-on-or-off-9940c70e-b306-442e-a856-d94b20318481

    Further, could you please kindly provide us below information?

    ·         May I know how you would open this email? By clicking on the message icon in taskbar?

    ·         Could you please kindly provide us the detailed information of your Outlook version?

    Thanks and regards,

    Ankita Vaidya

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