Outlook Notification Centre - Emails won't open

Anonymous
2019-06-03T10:03:44+00:00

Whilst using Windows 10 Pro, I am receiving notifications in the notification centre when I have received a new email in Outlook. However, when I click the email in the notification centre it does not open the email. 

Please can you help sort this issue. Followed all other forums etc. and these have not helped solve my issue.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-14T20:09:37+00:00

    Hi Bill - Could you please let me know how to locate and change the regedit entry in order to do this?  THANK YOOUUUU!!!

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  2. Anonymous
    2020-10-14T19:58:24+00:00

    It seems this works for most but it may be all related to versions of Outlook etc. Sorry could not help but maybe this will help target the "slow" Microsoft support ......maybe

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  3. Anonymous
    2020-10-14T09:54:10+00:00

    Thanks for the suggestion, I made the edit and it didn't make a difference.

    in summary I changed

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    On the off chance, I also tried

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.19  But that also didn't work.

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  4. Anonymous
    2020-10-14T08:53:31+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    You are a legend.   Worked perfectly.   :)

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  5. Anonymous
    2020-10-14T01:26:57+00:00

    I am also having the same issue - looking for a solution hopefully in an upcoming update?

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