Outlook for Mac can't drag emails to folder with Gmail

Anonymous
2018-12-05T13:41:00+00:00

I'm using Outlook for Mac with office 365, version 16.20, 181202.

I have an outlook.com and gmail account. I'm able to drag emails into folders on the left sidebar with my outlook.com email, however I'm no longer able to do this with my Gmail accounts with the latest update (just got the new UI). Is this a bug or new intended behaviour?

Outlook | MacOS | Legacy Outlook for Mac | For home

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Anonymous
2018-12-06T17:05:23+00:00

Corentin, you may want to actually check the product before making those conclusions. As I mentioned in my message, until the recent update, I had been able to do this for months with this account.

I have contacted the support team within Outlook. For anyone else facing this issue, turns out they are aware of the issue a fix should be on the way.

I've used the product for quite some time… I've been an MVP for Office for Mac since 2002. I'm not a paid contractor doing this on the sideline and I did check Outlook.

You'll see that there are other threads mentioning the same issues on the forum.

Up until recently, Outlook used to connect through IMAP and you were then just fine moving emails around in folders. A somewhat recent change brought OAuth support as well as calendar and contact syncing (requires a license through subscription or a perpetual license for Office 2019, not 2016). Since then, users have been enable to rename the Gmail folder, or move emails to the folders.

Microsoft is indeed aware of the limitation and they are indeed very likely to be working on implementing a better support for the folders for Gmail and Gmail-based accounts. You'll notice that this is also what's implied in Alan's reply to your original post.

Corentin

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  1. Anonymous
    2019-04-25T17:11:46+00:00

    I can copy emails to IMAP folder in the current Insider Fast build. Have you tried using the command in the menu instead of drag and drop?

    Corentin

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  2. Anonymous
    2019-04-10T20:38:31+00:00

    Well, I imported a pst file into gmail, but it was put in ''on my computer". From there it used to be possible to drag or move emails and folders into the gmail (imap) folders.

    It does show a plus sign when dropping it on the account name but does nothing.

    Also the move command does not allow you to move mails between local and gmail. That is limited to within local mails.

    I understand now the thread is about within gmail, but it looks like the same problem.

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  3. Anonymous
    2019-01-04T20:34:56+00:00

    Definitely due to an update.

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  4. Anonymous
    2018-12-06T08:29:48+00:00

    Corentin, you may want to actually check the product before making those conclusions. As I mentioned in my message, until the recent update, I had been able to do this for months with this account.

    I have contacted the support team within Outlook. For anyone else facing this issue, turns out they are aware of the issue a fix should be on the way.

    Was this answer helpful?

    1 person found this answer helpful.
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