Outlook for Mac can't drag emails to folder with Gmail

Anonymous
2018-12-05T13:41:00+00:00

I'm using Outlook for Mac with office 365, version 16.20, 181202.

I have an outlook.com and gmail account. I'm able to drag emails into folders on the left sidebar with my outlook.com email, however I'm no longer able to do this with my Gmail accounts with the latest update (just got the new UI). Is this a bug or new intended behaviour?

Outlook | MacOS | Legacy Outlook for Mac | For home

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Anonymous
2018-12-06T17:05:23+00:00

Corentin, you may want to actually check the product before making those conclusions. As I mentioned in my message, until the recent update, I had been able to do this for months with this account.

I have contacted the support team within Outlook. For anyone else facing this issue, turns out they are aware of the issue a fix should be on the way.

I've used the product for quite some time… I've been an MVP for Office for Mac since 2002. I'm not a paid contractor doing this on the sideline and I did check Outlook.

You'll see that there are other threads mentioning the same issues on the forum.

Up until recently, Outlook used to connect through IMAP and you were then just fine moving emails around in folders. A somewhat recent change brought OAuth support as well as calendar and contact syncing (requires a license through subscription or a perpetual license for Office 2019, not 2016). Since then, users have been enable to rename the Gmail folder, or move emails to the folders.

Microsoft is indeed aware of the limitation and they are indeed very likely to be working on implementing a better support for the folders for Gmail and Gmail-based accounts. You'll notice that this is also what's implied in Alan's reply to your original post.

Corentin

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  2. Anonymous
    2019-06-10T18:11:41+00:00

    Do we have a pro vs cons to making gmail IMAP instead of the default gmail account setup?

    I tried contacting Microsoft support because I need something official or an accurate explanation to give to my client. Contacted microsoft support, they said they understand and would reply back to me with a explanation I can copy and paste to my client that would explain the pro/con and the fact that this feature to drag and drop is no longer viable. 

    I waited over a week, and they just replied back with a forum post url and closed the ticket.

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  3. Anonymous
    2019-05-28T20:36:56+00:00

    Ahh...That's how to get passed the automation.

    They should allow you to "edit" an existing email account too. Not just delete and reinstall.  Reinstate an "advanced users only" tab for verifying the information etc.

    -adam

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  4. Anonymous
    2019-05-28T19:50:24+00:00

    Thanks C!

    I did resolve the one issue, [email drag and drop across accounts] by removing my Outlook Profile and creating a new one.  Evidently it was "corrupt".

    Looking forward to being able to rename within the Outlook APP in the future.

    Thanks again.

    Adam

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