Outlook.com contacts not syncing to iPhone (but calendar and e-mail are)

Anonymous
2017-05-06T16:45:51+00:00

Hoping someone can help.

THE ISSUE: My new iPhone 7 isn't pulling in my contacts into the Phone >Contacts app (the stock iPhone contacts app) from Outlook.com. It's strange because both my e-mail and calendar from Outlook.com are syncing properly.

WHAT I'VE TRIED:

* I've removed the Outlook.com account and readded.  Still nothing.

* I've unchecked the "contacts" toggle and retoggled it back on. It says it's syncing, but the contacts are not there.

* Downloaded the Outlook app from the App Store. Confirmed the Contacts show up.

* Gone to Outlook.com and OPtions>General and confirmed the iPhone is in the Devices area.  Status is "OK"

Any thing else to try?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2018-06-26T09:42:01+00:00

    Legendary thank you

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  2. Anonymous
    2018-06-19T12:40:12+00:00

    I have an iCloud icon on my PC desktop.  When I click on it I get a box with the options I have chosen.  It does not connect me to iCloud.com.  Is this normal?

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  4. Anonymous
    2018-04-19T19:34:05+00:00

    I have tried almost everything.  

    However, when I go into devices in my Microsoft Account, I can only see my desktop computer which runs Windows 10.  Neither my old Iphone nor my Ipad are shown (both my Ipad and my old Iphone 5 synced calendars and contacts fine.  So there is nothing to delete.  Also - I cannot seem to see any button for quarantined - so cannot see if this is the problem.  Any ideas?

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  5. Anonymous
    2018-03-24T18:19:51+00:00

    Thanks Marco. My steps that worked were:

    . Delete Outlook from iPhone-> Settings-> Account

    . Delete outlook.com or hotmail.com from Outlook app (probably not necessary)

    . Shut phone off (probably not necessary)

    . Web sign in to outlook.com. Delete iPhone device in Settings-> General-> Mobile Devices

    . Turn phone on 

    . IPhone-> Settings-> Accounts add outlook.com or hotmail.com using Exchange (to get ActiveSync) probably. (Contacts should sync)

    . Add outlook.com or hotmail.com to Outlook app if you had deleted it

    Hope this helps someone. Marco's post helped me

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