Contact keeps re-appearing despite deleting, multiple copies!

Anonymous
2016-11-15T11:46:11+00:00

I don't know what to do anymore, apart from migrating to google: ONE (and only one so far) of my contacts keep duplicating itself in my people list. No matter how many times I delete it, and where: I tried to delete both online on people.live.com and on the W10 people app. Multiple copies keep reappearing after a few hours.

This has now reached intolerable levels of frustration and I will move everything to google if a reasonable solution is not provided by MS quickly.

Attached a screenshot:

Thank you

maTTeo

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-01-10T16:15:29+00:00

    I ditched my outlook.com account and the email address associated with it. However I don't use outlook.com for emails anyway, so it was not a problem for me. The problem was reinstalling everything on the phone and MS Outlook.

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  2. Anonymous
    2017-01-10T15:52:44+00:00

    >> do a hard reset of your Windows Phone for a completely fresh start.

    I started by ditching my WP 6 months ago :)

    And it's not related to the phone sync either (WP or other) as the problem happened even when I unlinked my phone. It's on server side.

    >> ditch your current outlook.com account,

    Does this mean changing the email address? And what about all my Xbox achievements and gametag? Not an option, sorry.

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  3. Anonymous
    2017-01-10T15:47:23+00:00

    Abandoned by Microsoft - definitely.

    I suggest you ditch your current outlook.com account, infected by these problems. Set up a new account and do a hard reset of your Windows Phone for a completely fresh start. I did this six weeks ago and everything is working just fine now.

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  4. Anonymous
    2017-01-10T15:37:11+00:00

    Hi all,

    Anything moving on this? I suspect we are just abandoned.

    Just a reminder, if you have this problem:

    • Please do not mark any answer as "helpful" unless it is a FINAL DEFINITIVE solution to the problem. A mod sending an email for help is nice, but unfortunately it is not a solution alone.
    • Please remember to click on "me too" on the top post to raise interest.

    My old contact has stopped reappearing however another one has started duplicating instead! It's a **** mess.

    Cheers

    maTTeo

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  5. Anonymous
    2016-12-24T13:00:49+00:00

    True, Microsoft will respond and ask a lot of questions about rather irrelevant details.

    However, in my experience, they will never provide any solutions.

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