Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2017-02-18T18:29:10+00:00

    Well, now it works! At last Microsoft solved this problem.

    Now I can choose between my 4 aliases when I write an email.

    Nice!

    I have a Samsung A3 2016, android 6 and Outlook 2.1.145

    Sweet! How did you solve it!? 

    I've got the outlook App on both IoS and Android, IOS there's a work around but it's not easy, and Android (it's the Pixel not sure if that makes a difference?)  No luck

    Would be good to hear how it works!

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  2. Anonymous
    2017-02-18T17:53:43+00:00

    Well, now it works! At last Microsoft solved this problem.

    Now I can choose between my 4 aliases when I write an email.

    Nice!

    I have a Samsung A3 2016, android 6 and Outlook 2.1.145

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  3. Anonymous
    2017-02-18T17:01:36+00:00

    Can you READ THE QUESTION before responding! Dude every Microsoft support thread has this problem!

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