Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2016-10-21T06:34:27+00:00

    You clearly didn't read the original post nor the thread. We are referring to the use of aliases already configure in office 365 (yes, we already know how to configure them in the web client) via the mobile outlook ANDROID APP!

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  2. Anonymous
    2016-10-20T22:47:55+00:00

    Hi,

    To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

    1. Login in Outlook.com.
    2. Once done, click the gear icon at the top right.

       

    ![](https://learn-attachment.microsoft.com/api/attachments/3ed6d654-484d-4c4f-aa04-cc14dc2cd9d9?platform=QnA)

    3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

        ![](https://learn-attachment.microsoft.com/api/attachments/598531d0-599c-4cd7-b509-e8dbfa56be26?platform=QnA)

       4. Choose how would you like to receive your code.

       5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

     

       6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

    Let us know how it goes.

    I notice you do not show a screen clip of the alias selection within the Android app. That'll be because it still does not work.

    I have 5 or 6 aliases set-up on Outlook.com, some for social use, some for serious use. You can't surely expect me to switch my default alias on the web between each email I send? Why would I use the app when I've got to use the web page so frequently?

    The app is let down my this bug; Microsoft is let down by Microsoft associates not getting to understand the real problem here. The paid for Outlook app on Windows does not properly support this either...

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  3. Anonymous
    2016-10-13T01:29:55+00:00

    I have the same problem and it's really annoying! Any way to solve this out?? 

    No, I doubt that there is any way to solve it. People have been complaining about this ever since MS shrank the number of features in outlook.com and called it an "Upgrade." You can keep complaining if you wish, but it seems like nobody cares except the customers.

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  4. Anonymous
    2016-10-12T16:11:30+00:00

    I have the same problem and it's really annoying! Any way to solve this out??

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