Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2017-02-27T18:23:35+00:00

What kind of account do you have?

I have a Office 365 for Business account.

The "from" line (with the dropdown "v") does not appear in new messages for me.

And my connected account in Office 365 does not appear in Advanced Settings like your picture shows.

(My connected account is a gmail account. Is that the problem? If so, why? MS?)
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Anonymous

2017-02-27T18:04:41+00:00

I just start a new email message and tap the 'v'

then Outlook gives me the possibility of choosing one of my 4 aliases

that's it.

Before there was no choice, only the default one.

I tried to figure out if I did something even without intention so that it started working but I don't remember.

But I do remember I had a gmail account / email address and I removed it because I use it no more. Perhaps it was it!?

My aliases are 3 outlook and one different, pobox. It shouldn't make a difference.

Also the aliases page is now:

but I don't have a prt scr of before so it's not much help.

Hope this helps, somehow.
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Anonymous

2017-02-24T04:29:46+00:00

I have same version and do not see this feature. What steps are you taking to be able to switch your "from" address?
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Anonymous

2017-02-18T18:34:58+00:00

It was not me.

It was Microsoft - a recent update to Outlook - so check the version, perhaps it helps.

I have automatic updates so I didn't do a thing.

But it works now so I'm happy.
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