Managing personal Outlook.com account settings, security, and privacy
Alas, this is the world we live in now. It's not just Microsoft. The trend now is to outsource and specialize and modularize and .....you get the idea. This applies to most customer service. You call a local number, you think you are speaking to your neighborhood store but it is someone hundreds of miles away, often thousands of miles away in another country. You call 4 different people, you get 4 different answers. Most don't have a clue, many don't give a damn. I don't think you can blame individuals - they're just trying to earn a living and make ends meet. It's the whole structure of modern business and globalization. We just need to help each other and find workarounds to solve our problems. I did post my workaround to this problem in another forum, here → http://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/autofill-disabled-on-new-microsoft-login-page/b68a53b8-3272-4916-b6e9-b0cd07285e6d?page=4