outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-08-30T18:32:22+00:00

    Another update:

    When I sent the emails, I noticed that in the FROM dropdown arrow, my yahoo email showed up twice.

    So I was wondering if I had my account setup twice in there. But the Connected Account page showed only one for the Yahoo mail.

    Regardless, I deleted that connected yahoo account.

    After doing that, I sent an email using my only one default address left in there from the yahoo account.

    Email went out and now shows in the SENT folder. So we have at least one issue resolved.

    I checked with my Yahoo account to see if the sent emails sync, but it doesn't so that is still a problem.

    QUESTION:

    It looks like my yahoo email is showing as default for this account. Where do I go to check on the settings for that? In the connected accounts settings, I don't show any account there.

    Maybe that is where I need to resolve the syncing problem.

    Let me know if you need screenshots

    R

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  2. Anonymous
    2016-08-19T14:29:30+00:00

    Adding an update here that maybe can help.

    I've disconnected my Yahoo.mail account. (Went to connected accounts > Remove account)

    Then I signed out. Went to another browser in incognito mode

    Logged in and checked that the yahoo.mail account was disconnected. It was.

    So I tried to send an email anyway. The email went out and reach the other external mailbox.

    What I also noticed is that the email I sent showed up in the SENT folder as well in my outlook.com. 

    Then I connected the account again. Tried to send another email. It went out fine. But this time the email didn't show in the SENT folder.

    So looks like it's related to the having a connected account.

    R

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  3. Anonymous
    2016-08-16T20:51:12+00:00

    We appreciate your response, Roberto.

    The least thing that we can do is to wait for the latest update. For further assistance let's ask some help from ourAnswer Desk team to help you resolve your concern regarding the old version of Outlook.

    Kindest,

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