outlook.live.com Sent mails not saved in Sent items

Anonymous

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com. I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

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Anonymous

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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123 additional answers

Anonymous

2016-10-03T21:32:54+00:00

I agree with Michel. This issue with the on-line version of outlook continues as of October 3. My computer decided to update its software last week (didn't leave me an option not too since I needed to shut it down). Now all of my sent emails are not saved in outlook. Only emails that show up in the sent box are those that route through the gmail account and then back to outlook. My settings use to route a sent message immediately into the sent items box, no matter the outgoing account (I have several). Now most of my outgoing mail doesn't show up in outlook at all. Using Outlook for my business communications is no longer feasible. if I don't have a record of my sent messages. I don't see the benefit of using outlook if I have to go chase down the outgoing mail messages through another provider. Don't tell me to go to the "options" and mail settings to change the sent mail option. It doesn't exist in the on-line version.

If you have a fix for this issue, then please let me know. If there isn't a fix before I get comfortable with using a different email program, I won't be back.

Bryan
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Anonymous

2016-08-15T22:23:56+00:00

I'm having the same issue.

These instructions don't work for me. I don't have the option "More Mail Settings" and the other tabs you mention??

Thank you

Roberto
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Anonymous

2016-08-15T21:54:20+00:00
Hi Vineeth,

We suggest you to follow these troubleshooting steps:
- Using your web browser, go to https://login.live.com and then sign in.
- When signed in, check the small gear icon at the top right corner. Click on it then, in thedrop down menu that appears, click on More Mail Settings.
- ****In the page that appears, locate tab "Saving sent messages" under "Writing Email".
- In the next page, click on the option to "Save all sent messages in the Sent items folder". Then click the OK button to save the changes.
Let us know how it goes.

Regards,
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