outlook.live.com Sent mails not saved in Sent items

Anonymous
2016-08-15T05:27:33+00:00

Hi ...I have my 3rd party mail account configured to my outlook.live.com . The mails have been synced and so did the folders(including sent items) , however whenever i try to send mails from outlook.live.com ,using the account which i configured , the mails are sent without any issues but the mails are not saved in the sent items of my outlook.live.com.  I then checked the mail settings of my 3rd party provider and they do have the settings set properly for saving all the messages to sent items."Copy Email Messages to Sent Items When Sending Mail:" - is set to always. Appreciate any inputs to fix this problem.

Thanks

Outlook | Web | Outlook.com | Settings

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Anonymous
2016-09-06T14:37:28+00:00

The way I see it, if you have a connected account configured to use POP (or IMAP, for that matter), then your outgoing mail isn't using Outlook.com's SMTP server to send the message. It's using the connected account's SMTP server, which means the Sent folder on that remote service should have a copy of the outgoing message. Your Outlook.com mailbox won't even see the outgoing message and, hence, won't have a copy in the Outlook.com Sent folder.

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Anonymous
2016-09-01T17:39:05+00:00

Hi Michel,

Please click this link for troubleshooting steps. Please keep us posted for us to assist you further.

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  1. Anonymous
    2016-11-02T19:16:56+00:00

    Great, I'm glad it worked for you as well.

    And indeed it's wise to uncheck the box for leaving mail on the server of your third party account. Thanks for bringing that up.

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  2. Anonymous
    2016-11-02T18:42:03+00:00

    That does work. Have to remember the settings and remember to uncheck the box for leaving mail on the server or the earthlink mailbox will fill up fast.   It does not work with IMAP, but maybe Outlook will be fixed at some point. But again, for those wishing to do what I needed, it fits the bill. Thanks, I doubt I would have ever though to try and fool it.

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  3. Anonymous
    2016-11-02T12:47:16+00:00

    such a complicated thing it seems.

    • the sent items ARE NOT showing up in sent items folders
    • using POP defeats the point of using IMAP (if the POP method even works)
    • changing email addresses blah blah blah @____ whatever whatever does nothing
    • there are NO options for this.  the outlook.com new web interface does not allow you to set these options anywhere!

    can't believe it is this hard for microsoft or their support moderators who have responded to this post to understand even the problem, let alone the solution

    come over for dinner and I'll show you the problem!!

    send me an address and I will email a documentary about the whole setup process and what isn't working! lol

    hurry up..I think a lot of people are having the same issues as me

    which means a lot of people will be forced to switch to google or something!!

    thanks and have a great day

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