Can't add new rules, can't access page to manage rules

Anonymous
2015-12-19T22:59:43+00:00

I started adding a lot of rules to my account on Outlook.com. The rules I have set up are working fine. But now when trying to add any new rules it's failing and when I go to Settings>Manage Rules I go to a blank page with an error message.

Details:

Adding new rule. Right-click on a message>Create Rule. Dialog comes up, I'm able to fill in all fields and click Apply/Okay:

    - I get a message at the top of the screen stating "Sorry, Outlook.com wasn’t able to complete this request." at some point while filling in the fields.

    - When clicking on Apply/Okay I then get red text at the bottom of the dialog stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."

Going to Settings>Manage Rules:

    - I get to the settings page, but none of my rules (The ones that still function normally when receiving mails) are present and there's a message at the top of the screen stating "Something happened at our end. Please refresh your browser or close it and sign in again."

   - When trying to create a new rule within this page, I get the same error as when on the main page stating "Unable to cast object of type ‘Microsoft.Msn.Hotmail.FDCommon.Data.Xfs.XfsException’ to type ‘Microsoft.Msn.Hotmail.InboundMail.MailRules’."

Have I hit some limit on the amount of rules Outlook is able to process? I have created a lot of them, over a page of rules, all of them just moving stuff into folders based on sender name.

Is there a way to clear my rules so I can start again?

Have tried this on the following operating systems and browsers: Windows 7 Professional, OSX 10.11.2, Safari 9.0.2, Internet Explorer 9, Firefox 43.0.1 (and at least one earlier version), adblockers and virus/malware checkers all disabled at some point in case that was an issue.

Also, tried the above steps on my girlfriend's account (which has no rules set up yet) and it works fine. Can create new rules, and access the manage rules page fine.

What can I do?

If I can't access the Mange Rules page to delete some rules that might be causing this, then I need someone from Outlook.com support to do something right?

Cheers.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2016-01-15T00:02:52+00:00

    But now edit your post and remove it or replace the last ten chars with dots, i.e. 

    00011E...........

    What's the big secret?  Can other than Microsoft use the PUID?  I can't send mail to it.

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  2. Anonymous
    2016-01-14T23:26:59+00:00

    Is this my PUID? 

    YES!

    But now edit your post and remove it or replace the last ten chars with dots, i.e. 

    00011E...........

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  3. Anonymous
    2016-01-14T16:33:22+00:00

    I still have not received that private message. This is my third request.  Is this my PUID?

    00011E...........

    Why not just eliminate the problem programmatically from all accounts?  I assume that by now they are working on that.

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  4. Anonymous
    2016-01-14T15:28:39+00:00

    Hello Khurram,

    They never asked for user credentials like password. They just asked my current email address, PUID (Instructions to find it was in PM) and alternate email address to get in touch with me in case they had to reset my account password.

    I confirm.

    As I stated in a previous post,  "Granting the access" is only a formal authorization statement, a declaration of consent, you don't have to give them your password.

    So, in the PM you have to simply add a statement like this (mine):

    Yes, I grant you my permission to access my Microsoft account.

    For the rest, they need only three elements, already listed by pankazkapoor:

    1. the PUID(aka Unique ID) of your outlook account (you find it in your personal info page at bottom)
    2. the primary email address of the account
    3. an alternate email address (just in case, you never know)

    That's all.

    Yes probably. I guess, I understood it incorrectly. I have sent the moderator a reply with these 3 things. Hope to get it fixed asap.

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  5. Anonymous
    2016-01-14T14:50:38+00:00

    Hello Khurram,

    They never asked for user credentials like password. They just asked my current email address, PUID (Instructions to find it was in PM) and alternate email address to get in touch with me in case they had to reset my account password.

    I confirm.

    As I stated in a previous post,  "Granting the access" is only a formal authorization statement, a declaration of consent, you don't have to give them your password.

    So, in the PM you have to simply add a statement like this (mine):

    Yes, I grant you my permission to access my Microsoft account.

    For the rest, they need only three elements, already listed by pankazkapoor:

    1. the PUID(aka Unique ID) of your outlook account (you find it in your personal info page at bottom)
    2. the primary email address of the account
    3. an alternate email address (just in case, you never know)

    That's all.

    Was this answer helpful?

    0 comments