Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

120 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-04-01T10:32:11+00:00

    I had the same problem.  For me it was the fact that my work email was also on the Microsoft authenticator app. For some reason it prevented me from adding the account to outlook. Simply deleting the accound from that app resolved the issue

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-03-21T13:35:58+00:00

    Update March 2018: go to Cloud and accounts. Click on hamburger icon. Turn off autosync, Add a new Outlook account from here. Voila. You can turn Autosync back on now.

    Microsoft, please fix this.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2017-01-01T22:45:36+00:00

    Hi Bradley,

    Are you getting an error message when you try to log in to your account? Let's try reinstalling the application and check if the issue persists.

    Regards.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2017-06-13T22:08:17+00:00

    What worked for me on Android ASUS Zen Fone 2:

    1. make sure default browser was working and configured so that when it launched with a URL it just worked with no prompts (i.e. select which application to use Chrome or Browser, make Browser default?, etc).
    2. Via the default browser, login to the Office365 URL via https://outlook.office.com/owa/ and give your worksite credentials to the secondary URL login prompt.
    3. Open Outlook and Get Started, entering the same credentials again.

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more