Outlook app on Android - "An Error Occurred" when trying to setup my account

Thank you for giving me a glimmer of hope, yet I tried this and got the following error,

"Unable to login

An error occurred while loading the authentication page. Please check your connection.

CONTACT SUPPORT  OK"

I tried 365, which is the correct choice, which produced the results listed above.

I too have a Samsung Galaxy S5 and experience the same loop on the GET STARTED log in screen for Outlook.  I've been using the Outlook app on my phone for more than a year without issue, yet each time I change the password I unistall and reinstall... only this time to get stuck with this bug of sadness.

Here's what I've tried thus far:

APP MANANGER > select OUTLOOK > force stop, then select STORAGE to clear cache.

Open OUTLOOK > select GET STARTED > enter email > auto-redirect to GET STARTED with a brief "an error occurred" bubble that appears below GET STARTED (repeating the GET STARTED only provides the same loop of disappointment).

APP MANANGER > select OUTLOOK > force stop, then select STORAGE to clear cache > close everything > reboot.

Open OUTLOOK > select GET STARTED > enter email > auto-redirect to GET STARTED with a brief "an error occurred" bubble that appears below GET STARTED (repeating the GET STARTED only provides the same loop of disappointment).

Unistall OUTLOOK > reboot > reinstall OUTLOOK > reboot.

Open OUTLOOK > select GET STARTED > enter email > auto-redirect to GET STARTED with a brief "an error occurred" bubble that appears below GET STARTED (repeating the GET STARTED only provides the same loop of disappointment).

Factory reset the phone (no kidding - seriously inconvenient to not have OUTLOOK on my phone, so that was a whole weekend wasted).

Open OUTLOOK > select GET STARTED > enter email > auto-redirect to GET STARTED with a brief "an error occurred" bubble that appears below GET STARTED (repeating the GET STARTED only provides the same loop of disappointment).

This is a much larger reaching problem that started at some point after 5/15/2017.

My email ends in @Sephora.com email (I agree with the original person who posted, that adding your email to a public forum is an unreasonable request).

Side note, anyone at Sephora who has an Android phone who has recently unistalled then reinstalled their OUTLOOK app (my last reinstall before this on or within a few day or so of 5/15/2017, which had no login issues) is having this identical issue regardless of the type of Android phone they are using or which Android stack they are running, so I am 100% certain this is a problem with something that changed with the app itself at some point after 5/15/2017.

Please for the love of God, please please please somebody working on the OUTLOOK app, please fix this.

Thank you.

Here's a workaround to solve this issue:

1. On the main page, click on Get Started.
2. In the next page where you have to insert the email address , enter the email address and before clicking continue , disable all forms of data on your phone (wifi, mobile data).
3. Once data is disabled, click continue.
4. At this point, Outlokk will open a new window and will show you 3 options - Office365, Outlook and Exchange.
5. Enable mobile data now and click the appropriate option based on your email type.
6. Enter Password and wait for outlook to add the email.

-Rajesh

I was also getting the same error in my OnePlus3 Device having Android OS : 7.1.1, Oxygen OS 4.1.6.

Solution:

Setting --> Apps --> Outlook --> Choose App Data usage and uncheck Disabled Wi-Fi and Disabled DataUsage

then clear the Cache and data for Outlook via by going back and Choosing Storage --> Clear Data and Clear Cache.

Try on your device and help me with some results. It worked for me.

Same issue. When trying to setup the app, "an error occurred' would pop up after the email was typed in and the 'continue' button was hit.

-Android phone (7.1.x)

-Outlook app (worked until the password change)

-After the corp password change the app stopped syncing.

-Reinstalling the app didn't help

-Readding account didn't work as it would simply take me back to the app screen where I would be prompted for the email address and the error would pop up agian.

Finally I typed in the wrong password (left one letter out from the domain on purpose). This takes you to the advance setup setting where you are presented with more options (Outlook, O365, Exchange). Exchange is what you need but it wouldn't let me fix "the typo" in the email address (it is greyed out). Playing with a few settings within the app (at the same exchange window) finally allowed me to fix the email address and type in the password and the server info (outlook.office365.com).

Hope it helps someone.