Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-01-29T17:04:11+00:00

    I resolved the issue by doing below

    Remove all accounts from Authenticator application

    Restart Android phone

    Then try adding account and password

    Thats all, it was successfully

    Actually i struggled a lot for 2 week.

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  2. Anonymous
    2018-12-20T10:06:14+00:00

    And I had this problem and found that in my case the problem was caused by the microsoft authenticator application.

    That is if I install microsoft authenticator, I can not configure Outlook, nor Teams on my mobile phone.

    I have to install Outlook and the Teams first and then the Autenticator. I hope I have helped.

    I had the same issue and this resolved it...thanks for posting.

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  3. Anonymous
    2019-03-21T15:26:40+00:00

    Just fixed this on my Samsung S9 by removing the authenticator app - Outlook immediately sprung into life - allowing me to add my account and then syncing email. Wow reminds me of the old adage: the day Microsoft makes something that doesn't suck will be the day they start making vacuum cleaners.

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  4. Anonymous
    2016-07-27T23:15:53+00:00

    Hi everyone,

    Huge thanks to all who responded to this thread.

    The Outlook for Android Engineering team advises us that the fastest way to move forward with this issue, is to reach out to support directly through your device.

    Here's what you'll need to do:

    1. Open Outlook on your Android device.
    2. Click Settings>Help& Feedback>Contact Support to reach a support agent
    3. A support ticket is automatically created for you when you begin chatting with the agent

    We recommend these steps to get support right away. Let us know if you have more questions.

    Noyonima

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  5. Anonymous
    2016-06-24T11:35:51+00:00

    Hi.

    Sorry for not responding sooner.

    My version of Outlook is 2.1.32

    Now for an update. I just got the LG G5 phone and installed both Outlook and OWA.

    OWA worked on my S5 a week ago, but will not sign in on my LG phone.

    I am now of the opinion that it may be our mail system as it was recently changed so will make enquiries on our end.

    Many thanks to the community for their support and advice.

    Pete.

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