Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-07-27T03:54:23+00:00

I cannot sign into my Outlook.com account. I get error message**"**You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-27T03:55:44+00:00

You are receiving the error: ***“******You're currently signed in with an Office 365 email account, which can't be used with Outlook.com”*because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

  1. Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link for additional reference.
  2. Try to log into http://*mail.**office365**.com*

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: https://login.microsoftonline.com/  . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/\[yourdomainextensionname\] Example: Your email address ******@sample.edu. You should sign in throughhttp://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

Thanks!

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  1. Anonymous
    2013-08-01T18:32:06+00:00

    YESSS!! I managed to log in.

    My solution is worth a try. I rang my university (alumni student) and told them about my problem. They advised me that my email address had now changed.

    before it was: ******@live.mdx.ac.uk

    and was changed to: ******@mdxalumni.co.uk  

    I then signed in on the Office365 login page and... SUCCESS!!

    This may not work for you but its definately worth a try if you have been having this problem.

    D

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  2. Anonymous
    2013-08-01T15:46:25+00:00

    Dear Jen_C:

    Thank you! Thank you! Thank you!

    Thank you for posting the solution to this problem. I was freaking out....

    Sincerely,

    --Cesar

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  3. Anonymous
    2013-08-01T14:23:58+00:00

    I could kiss you!!! After all the trawling through pages and pages of unbearable IT jargon. This was so simple. Log out of absolutely everything, go to mail.office365.com and log in using the email that is impossible to log in from everywhere else!! whoop whoop! THANK YOU

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  4. Anonymous
    2013-08-01T11:38:55+00:00

    I'm willing to provide all the information needed to investigate this issue

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