Can't access Outlook.com with Microsoft account with @cornell.edu email address

Anonymous
2012-10-29T18:45:38+00:00

I've had a Passport / Live Id / Microsoft account for many, many years.  I have all my Microsoft-related context associated with this account, including a Windows Phone.  This account's main email address is an @cornell.edu email address.

Some time ago, I went to Outlook.com with this live id and created a bunch of email aliases, thinking that I might switch my primary email address to an @outlook.com one at some point in time.

Recently, I've been unable to access Outlook.com.  I get the following error:

This account can't be used to access Outlook.com

You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

I have no relationship to Office365.  However, I suspect that the cause is that the actual Cornell U recently signed up for that service for its email domain, and for some bizarre reason that rendered my own (alumni) cornell.edu account unusable with Outlook.com.

I'm also unable to access my Contacts through the web (I see the same error).  My WP7 devices and Win8 desktop can still use Live contacts, so I assume the API still works.  It's a weird mess.

One of the solutions I considered doing was to switch my live id to my outlook.com alias.  However, since I'm now unable to access the Outlook.com interface, I'm unsure as to how to do that.  If I go to https://account.live.com/ChangeId.aspx, the only domain options I get are live.com and hotmail.com.  If I enter an outlook.com alias as a "different address", it says:

You can't use @outlook.com in your Microsoft account email address. Please try a different email address.

Suggestions?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-05-20T07:27:32+00:00

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  2. Anonymous
    2013-05-20T04:41:13+00:00

    Hi erunama,

    Upon checking that account that you've provided, I found out that your account was registered in Office 365. If you have any issues with your account I suggest that you contact Office 365 support for further assistance, You can contact them in this link.

    If you have other concern or questions, don't hesitate to inform us and we'll be happy to assist you.

    Thanks!

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  3. Anonymous
    2013-05-19T04:43:35+00:00

    Hello erunama,

     

    Thank you for the information you have provided.

     

    If I understood correctly you are receiving the error "Your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator" when accessing your account that ends in a .edu extension. For us to determine the cause of the issue, please provide the affected email address in the private message area that I've created. Just click on the "You have a private reply to this message" link above your post to view the message.

     

    Make sure that you are signed in to the forum to view the link.

     

    We look forward to your response.

     

    Thank you.

    Thank you.  I have replied to the private message with the request information.

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  4. Anonymous
    2013-05-18T06:43:36+00:00

    Hello erunama,

    Thank you for the information you have provided.

    If I understood correctly you are receiving the error "Your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator" when accessing your account that ends in a .edu extension. For us to determine the cause of the issue, please provide the affected email address in the private message area that I've created. Just click on the "You have a private reply to this message" link above your post to view the message.

    Make sure that you are signed in to the forum to view the link.

    We look forward to your response.

    Thank you.

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  5. Anonymous
    2013-05-17T00:25:05+00:00

    Hi,

     

    I apologize for the delayed response.

     

    @ erunama:

     

    I understand how much you want this issue to be resolved. We are aware of the issue and we are currently working on to fix it. I recommend that you visit the link provided below to know how to prevent receiving the error message when accessing your account:

     

    Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

     

    Thank you for the response.  That link does not seem to apply to the state my account is in.

    My account is not an Office365 account.  That leaves option two: "Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator."

    My account does end in a .edu extension, but the difference here is that my account is not being managed by the domain administrator.  It is now just a forwarding email address, it does not have any mailbox managed by the university.

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