Can't access Outlook.com with Microsoft account with @cornell.edu email address

Anonymous
2012-10-29T18:45:38+00:00

I've had a Passport / Live Id / Microsoft account for many, many years.  I have all my Microsoft-related context associated with this account, including a Windows Phone.  This account's main email address is an @cornell.edu email address.

Some time ago, I went to Outlook.com with this live id and created a bunch of email aliases, thinking that I might switch my primary email address to an @outlook.com one at some point in time.

Recently, I've been unable to access Outlook.com.  I get the following error:

This account can't be used to access Outlook.com

You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhereto sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

I have no relationship to Office365.  However, I suspect that the cause is that the actual Cornell U recently signed up for that service for its email domain, and for some bizarre reason that rendered my own (alumni) cornell.edu account unusable with Outlook.com.

I'm also unable to access my Contacts through the web (I see the same error).  My WP7 devices and Win8 desktop can still use Live contacts, so I assume the API still works.  It's a weird mess.

One of the solutions I considered doing was to switch my live id to my outlook.com alias.  However, since I'm now unable to access the Outlook.com interface, I'm unsure as to how to do that.  If I go to https://account.live.com/ChangeId.aspx, the only domain options I get are live.com and hotmail.com.  If I enter an outlook.com alias as a "different address", it says:

You can't use @outlook.com in your Microsoft account email address. Please try a different email address.

Suggestions?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

50 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-06-07T07:44:24+00:00

    Hello Jon667,

    We understand that you are having the same issue with the other customers who posted in this thread. Please be informed that we are aware of this issue and our Product specialists are working on this issue. Kindly refer to the link provided by Marco\_Mi. above for troubleshooting steps that you can take to rectify the issue.

    This thread has been locked.

    Thank You.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-06-06T00:21:20+00:00

    Hi,

    I am having this exact same problem, I have a hot mail account and a university based 'live' id. Can someone please help me. We are also asked to use an exchange.outlook email address.

    Cheers,

    Jon

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-06-01T20:36:25+00:00

    Hi ΠαναγιώτηςΤσίγγανος and GonzaloCorreal,

    Let me help you with you concern regarding this matter. Kindly follow this link for more information how to troubleshoot this kind of isssue. If you have other concern or questions, don't hesitate to inform us and we'll be happy to assist you.

    Thanks!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-06-01T18:19:29+00:00

    I have the same problem here...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-05-23T16:05:21+00:00

    JUST THE SAME. What happens? "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

    Was this answer helpful?

    0 comments