Exchange ActiveSync won't sync contacts on Android

Hi Raj,

Welcome to the Microsoft community.  Has this been going on? If so, we'd like to know the exact steps on how you've added your account on your Samsung Galaxy S2.

Thanks!

I too have solved my sync issue by deleting all of my Outlook desktop contacts and recreating them from scratch. I also had accumulated thousands of contacts over the years; previously I had been copying my existing Outlook desktop Contacts to another folder, recreating my Exchange ActiveSync account, and then copying the individual contacts back into the new Outlook desktop Contacts folder. Inevitably the sync would "break" after a day or so. Since I've deleted my contacts (or actually copied to an Archive folder) and only create new contacts in Outlook desktop from scratch, (or at outlook.com or on the phone) my sync has been working perfectly for months now!

UPDATE A MONTH LATER:

Forget what I said, this has stopped working twice now in the last month. I noticed that both times I added a phone number to my Contacts directly from my phone from someone that called me and one from a friend that sent me a text.

How can I get someone at Microsoft to do that "specialized adjustment on their servers using their special Microsoft internal tools?"

Hi,

My problem just reoccurred. I just noticed that contacts on my phone are out of sync with outlook.com again. Any changes that I make on my phone are not syncing, so I am stuck again. I do not know, when exactly did it stop to sync, so I am lost with two different databases of contacts, one on my phone and one on my outlook.com account.

So, if you “fix” it like you did in my last case (delete my phone’s contacts and resync with outlook.com database), I will lose all the changes that I have made on my phone. I would really prefer you to try to fix the problem at the root (whatever it is) and re-sync my databases both ways, so I can keep everything…

Thank you for your help… again.

My agony continues. My Sony Xperia T was updated to Android 4.3, so had to re-add my "EAS" account and surprisingly there is the same thing still going on. Initially when the account is added, all contacts sync ok, but later on no changes are synced anymore. Email and calendar is syncing fine as always.

Can pls someone confirm, that this is a problem with "Microsoft custom domain free email services" and EAS on Android so I can finally move to Gmail, or is there any chance to get full contact sync back to work anytime soon???

Did Microsoft just stop reading this? Anyone?

Thanks for the reply JDT.  Yesterday I got a call from our company helpdesk asking me to try removing and re-adding the account again, and now it works.  They did not know why, only that the Exchange Admins had done something and said try again. :( 

I too have years of piled up data, some going as far back as my Palm Pilot, but my Exchange contacts were fine on my phone for years leading up to this, and when I added the account to another phone it worked fine, so I don't think there was anything data related to this.

I have had the same issue on syncing for many weeks, Finally narrowed it down to data.

As I have moved through jobs over the years, I have always had an outlook contact list. I would export from my prior job and import into the new job's system.  One of the older versions of the data had "Category" for contacts that I no longer use, but was populated.

Turns out that having data in that field was my issue. I removed all instances of entries and voila! My entire contacts folder synced as expected.

I did this in bulk by exporting to Excel, editing there, blowing away the contacts in Outlook and re-importing the edited sheet.

MY ISSUE IS SOLVED.

Good luck with your situation!!

JDT