Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-26T13:44:15+00:00

    Hi DaveLehner,

    Welcome to Microsoft community.

    I would like to confirm if you already tried clearing your mobile cache or resetting your mobile to factory settings before **reconfiguring your account**? Most problem are caused by bad caches of mobile or some settings that are not compatible with the new look of Outlook. The best way to fix this kind of issue is to clear your mobile cache or reset your phone to factory settings and then reconfigure your account.

    If the issue persists, I need you to provide us your impacted email account. These files contain personally identifiable information, such as your name and email address. Microsoft uses them to diagnose your issue. We do not use this information to contact you (outside of this issue) or market to you.

    Kindly sign in to this forum and post your impacted email account inside the private message I provided you.

    If you have other clarification, please don't hesitate to post. I'll try my best to help you with it.

    Thank you

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  2. Anonymous
    2013-03-25T22:18:37+00:00

    Hi, My name is David Lehner, I have a HTC Evo 4GLTE phone, and am having a similar problem with contacts not syncing on my phone with Exchange ActiveSync. Tasks, Calendar, and Mail sync fine, but when I turn off, and on the Contacts sync button on my phone settings, it gives the error "Sync is currently experiencing problems, it will be back shortly.", but never works. I have Windows 8 with Office, Outlook, and MS Lync on my laptop, with the Lync 2010 app on my Android phone. When Lync was installed on my phone, it added the current 12 contacts to an Exchange ActiveSync phonebook on my phone. Now I've added some more Lync contacts to my laptop, and they won't sync to my phone (see error message above), however the calendar and mail are syncing fine. Please help.

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  3. Anonymous
    2013-03-25T16:45:25+00:00

    What is the status on my account? Has my issue been resolved? You guys haven't gotten back to me in almost 4 weeks. I have given you permission to access my account but I am now feeling uncomfortable with allowing you guys to access my account since I haven't heard from you since giving you permission. Please update me on what is happening!

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  4. Anonymous
    2013-03-21T14:54:35+00:00

    Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.

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  5. Anonymous
    2013-03-21T14:53:00+00:00

    Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.

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