This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.
I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1
Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.
Thanks.
***Post moved by the moderator to the appropriate forum category.***
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Allan_I, Geoffrey_A
Recently I'm having the same issue with my Nexus 4, it's running Android 4.2.2 and since one or two weeks it don't sync changes from either side, unless I remove the account and then re add it.
Please help me with this problema too.
Have you guys resolved my issue yet? This has been on-going for over a month now. I am still waiting for a response!
Hi DaveLehner,
Thank you for the detailed explanation and for the email addresses you've provided. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.
Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.
If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.
Thank you.
First I must say that I am not an advanced user, My laptop was setup for work, and again, the emails, calendar, and tasks are syncing with my android phone perfectly. In any event, these are the most crucial for me at this time, and cannot risk losing this information. 12 contacts were added to my phone initially, now that I've added more on my laptop thru lync, they are not getting to my phone, unlike the emails, the phone gets an error message when I go to the settings, and turn off and on the sync button for contacts under Exchange ActiveSync for my work account, ******@truston.us.
I have cleared the caches on my mobile phone using a program called clean master, to no avail.
As far a reconfiguring my account on the link provided, all the information appears correct, so I don't know what to do, and cannot delete the account and start over (see above).
Thanks for any further assistance you can provide.
Hi TheOne-RajaBabu,
I understand that this is taking too long but your concern is currently under investigation. We can't provide you an exact time for the fix but I can assure you that our support specialist is trying their best to have a concrete solution for you.
If you have other clarification, please don't hesitate to post. I'll try my best to help you with it.
Thank you.