Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

159 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-03-21T14:04:27+00:00

    Hi NadeemSarwar,

    I understand how much you want to fix your issue. Your concern is currently under investigation. We can't provide you an exact time for the fix but I can assure you that our support specialist is trying their best to have a concrete solution for you.

    Please bear with us for the mean time.

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-20T23:03:46+00:00

    Hi,

    I am still having issues with missing contacts on my account.

    Any resolution or do Android users need to switch to Gmail!!?

    Hi NadeemSarwar,

     

    I'm glad to inform you that adjustments have been made to your account. Please configure your account again on your mobile device for the changes to take effect. Kindly confirm if same issue will persist so we could further assist you.

     

    Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-18T04:47:06+00:00

    It has been 3 weeks. Why haven't you guys fixed the issue with my account??

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-08T00:01:02+00:00

    Hi TheOne-RajaBabu,

    Your case is still being handled by our Support Specialists. I'll follow up your the process of this issue. We'll post back as soon as we get a response. Your patience is much appreciated.

    Thank you!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-03-07T18:12:33+00:00

    What's the progress? I'm still waiting on a response from you guys regarding my issue.

    Was this answer helpful?

    0 comments