Outlook.com Font keeps changing

Hi vki,

Thank you for the information you have provided.

For us to be able to investigate this issue further, we would like to ask some information from you.

Kindly provide us the following information:

• Your affected account
• Email client you are using (if any)
• Screenshot of the issue. (font before sending the email and when received)

For instructions on how to capture screenshot, please select your computer's Operating System below:

**Windows 8**

**Windows 7**

**Snipping tool/ Windows Vista**

**Windows XP**

For Mac, please refer to your computer's help directory.

Kindly post the needed information in the private message area that I have created for you. To view it, please sign in using a Microsoft account and click Private Messages tab across All Replies.

We will be waiting for your response.

Thanks!

thank you for at least acknowleding us.  This problem is not only on OUTGOING mail, it is also for incoming.  From another email server we have created messages using Verdana 16point and sent to the MSN OUTLOOK account.  In the OUTLOOK inbox, the mail appears as Calibri 8 point.

we all look forward to the true resulution of this issue.

thank you!

Hi vki,

We apologize that it is taking us time to provide a resolution to your concern, however we are still working on the ticket that we have created regarding your issue. Please be advised that we do not have specific time frame on when this issue will be resolved. We are asking more patience as we are doing everything to help you. We will notify you once we got an update regarding this issue.

Your patience and understanding is highly regarded on this matter. 

Thank you. 

Hi vki,

We apologize that it is taking us time to provide a resolution to your concern, however we are still working on the ticket that we have created regarding your issue. Please be advised that we do not have specific time frame on when this issue will be resolved. We are asking more patience as we are doing everything to help you. We will notify you once we got an update regarding this issue.

Your patience and understanding is highly regarded on this matter. 

Thank you.

Hi Grand808,

We apologize for the delayed response. Let me help you with your concern regarding your formatting in your emails. There is a possibility that you change the "Message font" settings for your outgoing message. If you want to change the font size of your outgoing message, please follow the steps below.

1. Login to your account.
2. Click the cog or gear icon.
3. Click more mail settings.
4. Under Writing email, click Message font and signature
5. Under Message font, you can now choose which font you'd like to start off with when you write a new message.

If you have any question or clarification, don't hesitate to ask. 

Thanks!

Marco,

WE keep trying to tell Microsoft/Outlook that none of the steps above are working anymore!  It continues to default back to a very tiny 8 point Calibri.  We have vision immpaired folks---we have always used it larger and not Calibri---ever--- we change it and it will not stay...that is what everyone here has bee telling you.....can you help?

thanks!

Hi Grand808,

We apologize for the delayed response. Let me help you with your concern regarding your formatting in your emails. There is a possibility that you change the "Message font" settings for your outgoing message. If you want to change the font size of your outgoing message, please follow the steps below.

1. Login to your account.
2. Click the cog or gear icon.
3. Click more mail settings.
4. Under Writing email, click Message font and signature
5. Under Message font, you can now choose which font you'd like to start off with when you write a new message.

If you have any question or clarification, don't hesitate to ask. 

Thanks!

Marco,

WE keep trying to tell Microsoft/Outlook that none of the steps above are working anymore!  It continues to default back to a very tiny 8 point Calibri.  We have vision immpaired folks---we have always used it larger and not Calibri---ever--- we change it and it will not stay...that is what everyone here has bee telling you.....can you help?

thanks!