Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-09-07T08:40:25+00:00

    yes, This is a fix that works for only about a month the the issue comes right back. It is just a pain and the only real solution right now is just to drop google from outlook completely. I do wish Microsoft would look into this further and stop with the scotch tape solution. At the very least microsoft should stop offering the linking of google accouts until it figures out what the real problem is.

    Raymond Smith

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  2. Anonymous
    2014-09-07T08:26:32+00:00

    Hi Grace

    Are you aware that the solution of unlink the account and then relink it again has been proposed many times in this thread and that people have been stating that it is only a temporary fix and the problem comes back?

    Is there anyone at Microsoft actually looking in to this issue or is it considered acceptable support to just dip into the thread every week and repeat what the last person said?

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  3. Anonymous
    2014-09-07T08:11:41+00:00

    Hi Rodolpho,

    Thank you for posting back.

    I understand that you are still having the same issue. Let me further assist you with this.

    I have read this thread and can see that you have done all the troubleshooting steps to resolve this. However, upon checking your account, I found out that your Gmail account was not successfully synced to your Microsoft account. This could be the possible reason why you are still receiving those " reconnect emails".

    With this, we would like you to reconfigure again your Gmail account to your Microsoft account using the steps below:

    1. Go to this link.
    2. Click Edit under Google icon.
    3. On the next page, click Remove this connection completely.
    4. Click Remove.
    5. Go to this link.
    6. You might be asked to enter again your password, please enter Outlook.com password.
    7. Under Related accounts, click Add accounts.
    8. Click Google icon.
    9. Click Accept.
    10. Click Done.

    Let us know how things turn out.

    Regards,

    Grace

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  4. Anonymous
    2014-09-05T14:42:45+00:00

    I don't have Google configured as POP3...

    I need a solution for Connect Google using OAuth to chat with google contacts.. this way I can't use App Password..

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  5. Anonymous
    2014-09-03T20:07:59+00:00

    Greetings everyone,

    I would just like to share you these links which may resolve the issue on Google connection. Please visit all of the links and do all of the following steps:

    1. Activate TSV (Two Steps Verification) on the Gmail account (https://support.google.com/accounts/answer/180744?hl=en)
    2. Generate a (new) App password

    (https://support.google.com/accounts/answer/185833?hl=en&topic=2784804&ctx=topic )

    1. Update the new App password in Outlook.com account > “Your email accounts” Gmail POP account settings
    2. You may also want to enable TSV (Two Steps Verification) on your Microsoft account (http://windows.microsoft.com/en-us/windows/two-step-verification-faq)

    Note: Those links/steps are for the "Reconnect to Google" issue.

    Should the issue persist, please do not hesitate to reply to this thread, so we can further assist you in resolving this matter.

    Best regards,

    Francis S.

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