Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-06-28T08:00:30+00:00

    Hi RodolphoFreire,

    Welcome to Microsoft Community. We will assist you with your concern about reconnecting to Google.

    Kindly provide us a screenshot and your affected email address so we could better picture out your concern. Please attach it to the secure private section. For further instructions on how to get a screenshot, kindly click on the link below:

    For Vista/Windows 7

    **Use Snipping Tool to capture screen shots**

    For Windows 8

    **Use Snipping Tool to capture screen shots**

    For Mac Computers: Kindly refer to your computer’s help directory

    You can post the needed information on the private message that I've provided***.  Private message tab*** is located at the top of your post.  Please make sure that you're signed in to this forum to view the link.

    We will wait for your response. Your cooperation and understanding is highly appreciated.

    Thanks!

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  2. Anonymous
    2014-06-29T17:34:19+00:00

    Hi,

    I've checked the screen shot you provided and I found out that you are using a Portuguese language. 

    Please be informed that we have a Portuguese forum where you can post in language you a comfortable.

    Here's the link where you can post your inquiry: http://answers.microsoft.com/pt-br/windowslive/forum/hotmail-signin/como-evito-erros-ao-iniciar-sess%C3%A3o-no-hotmail/43bfb11e-1fc8-46fa-b8bc-751dba5c6e89 

    Thank you

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  3. Anonymous
    2014-06-29T17:26:20+00:00

    Hi,

    Thank you for bringing this issue to our attention. Let me do my best to help you.

    Just like we ask to other customer we need to ask you screen shot to determine the cause of the issue.

    Please refer to the articles given by Kim_S. for the steps on how to gather screens shot. Due to sensitivity I created a private message for you. Make sure you are signed in to view the message.

    Thank you

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  4. Anonymous
    2014-06-29T09:40:27+00:00

    I'm suffering from the very same issue, it's been ongoing for several days.

    I've tried relinking the account - it's only the offline access which seems to be the issue, and I agree with what roncli stated in his reply.

    The OAuth token from Gmail for offline access doesn't seem to be being handled properly.

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  5. Anonymous
    2014-06-27T17:12:23+00:00

    I revoke Microsoft permissions and linked it again, but the problem persist. About all the permissions only "Offline Access" seems not working, other permissions are ok, like basic info access, gtalk access and contacs access.

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