Recurring email "Reconnect to Google"

Leilani,

I'm also having the issue so feel free to provide me a link for a private message. I'm willing to share whatever info I have.

However, I think you're barking up the wrong tree. The email is legitimate, not spam as others have suggested so I wouldn't spend too much time investigating that. When I got my second one (I've had three so far), I skipped the email links and logged directly into my MS account and saw Google was disconnected.

I've received this on 6/26, 6/28, and 6/30. I won't be surprised when it shows up again on 7/2. The only coincidental thing with my MS account or Google services was that my WP8 phone mysteriously died the morning of 6/26 and I got a new phone that evening. In my WP account settings, it initially wouldn't allow me to remove the old phone but I was finally able to just now.

Again, I can provide more info in a private message but I'll just toss that oddity out there in case by some bizarre chance others experiencing this also got new devices or had issues with old ones since this started.

Thanks,

Chris

I unlinked and linked the google account three times and it didn't solve this issue. I can continue talking with gmail friends, but every time i connect for "offline access" i receive an email after some minutes to reconnect again... for now I am just ignoring it for while until have a solution, helping the moderators to find the issue's cause.

Agreed. My solution to this issue was to delink Google completely and switch back to Gmail. With the lack of support, this is probably the best option

Hi everyone,

Thank you for reporting this issue to us.

Since many users are now receiving this email saying to reconnect your Google account, we would need some information for us to investigate if the email is legitimate from Microsoft. Please provide us the following on the private message area I've created for each of you:

• Your affected email address (the one that receiving the email)
• The full copy of the message source

Here's how to get the message source:

1. Open the bounce-back email message on Outlook.com 
2. Click "Actions" on the top right.
3. Choose "View message source".

Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

Please reply back to this post once you have provided the information. We'll be hoping for your response.

Thanks,

Lei

So to keep others updated, my private message reply was advice on how to clear the browser cache...

Not very useful, considering there are a number of people with the same issue, which makes it highly unlikely that clearing the browser cache is going to do anything...which it didn't.