"Silent" Notification Doesn't Work On Outlook.com Android App

Anonymous
2013-07-09T14:40:29+00:00

Downloaded and configured the Outlook.com app for my HTC One and it will play any audible notification that I select except for "Silent".

settings > General > Notifications > Email Notifications > Audio Notification

If I do select "Silent", it still plays an audible tone - a tone unique to the application. It doesn't sound like any other selectable tone.

Even if I uncheck notifications, the tone still plays.

I really like the application, but I can't use it if it refuses to be silent on each new email :)

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-10-29T02:20:40+00:00

Hi LMFPeach and FlipmodeMF,

Thank you for getting back to us. Since the option to turn the sounds off on Outlook.com app does not work, then there is a possibility that the Outlook.com app itself is causing this issue. It might be that the Outlook.com app is faulty.

Now, we recommend that you uninstall the Outlook.com app and download the latest version of it from the Play store. Once done, we recommend that you turn the email notification sound off by following the steps below:

1.       Open the Outlook.com app on your mobile device.

2.       Tap on the Menu option.

3.       Tap on Settings.

4.       Choose General.

5.       Choose notifications.

6.       Click on email notifications and then make sure that the box is unchecked.

7.       Tap on Audio Notification.

8.       When you get into your notification, choose the "silent" button.

Let us know how things turn out. Feel free to post back if you have further questions.

Regards,

Johayber T.

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  1. Anonymous
    2015-01-19T15:31:53+00:00

    Agree.  That's some pretty bad UI design there.  In UX terms, the Audio Notification label lacks "Affordance".  Placing the selected tone name underneath the label would indicate it's purpose.

    I'm betting the "notifications" checkbox is actually for visual (toolbar) notification, not audible.

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  2. Anonymous
    2014-11-27T23:25:14+00:00

    YES !!!!!!!!!!!!! the problem actually has been resolved ----  See this --

    >

    Audio Notification is nota page heading, it's actually a button!  (Very bad UI design mistake.)  Press it, and you will be given a list of alert sounds.  Choose Silent.

    it really is very poor design of user interface.

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  3. Anonymous
    2014-08-31T12:34:44+00:00

    Hi Thack,

    I understand that you have some feedback about the user interface of Outlook.com mail app on Android. It is recommended that you send a feedback request to our feedback forum so that our product group can hear about it. Please refer to the link below to contact them:

    Feedback

    Feel free to ask should you need more assistance.

    Thank you

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  4. Anonymous
    2014-08-29T08:41:50+00:00

    We've been telling Microsoft this for months.  Why won't they listen?  It's a simple UI fix - it's not like they've got to hunt down a bug or anything.

    MODERATOR: would you PLEASE escalate this to the relevant team?  You've got a really annoying glitch in the UI that can be fixed very simply and make lots of customers happy.

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