AutoUpdate Error - One or more update packages could not be downloaded

Anonymous
2018-01-17T11:37:44+00:00

I have been having this issue for a couple months around the same time I upgraded to OS X High Sierra (10.13).  Whenever I try to update using auto update I receive the following message: "One or more update packages could not be downloaded.  Please try again.".

I have tried a normal uninstall, the full uninstall, and removal of license but nothing works.  Any help would be greatly appreciated

I have been able to manually update various office applications by waiting until the non insider updates are available online and downloading those packages.  I would like to resolve this issue so that I can start using auto update tool and receive the insider slow updates as well.

Microsoft 365 Insider | Install, activate, and update | MacOS

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  1. Anonymous
    2018-01-29T17:59:46+00:00

    Thanks for the update. We've passed the information along and will continue to investigate.

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  2. Anonymous
    2018-01-28T22:27:38+00:00

    Hi Jesse,

    My computer prompted me to install a slow build version of Word and PowerPoint today and the issue is still happening.  Please see three images below.

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  3. Anonymous
    2018-01-24T20:12:02+00:00

    Thanks for the update. The page you linked shows the Production updates rather than the Insider updates. The version you've installed is the latest update for Insider Slow, so you shouldn't have any further updates available currently. Once a new Slow Build is available, let us know if the auto-update issue persists.

    -Jesse

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  4. Anonymous
    2018-01-24T18:05:24+00:00

    Hi CRCWC,

    16.9 (180116) is the latest Slow version available. To clarify, you manually downloaded and installed that version? 

    -Jesse

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  5. Anonymous
    2018-01-24T12:46:00+00:00

    Hi Jesse,

    Slight correction to my earlier reply to Jay ...

    • My subscription is current and I'm able to log in.
    • "Automatically check" was chosen with insider slow; I would be prompted to install updates but when I did, I would get the original error message.  I recently put it on "Manual" as I didn't want to be prompted daily to update
    • Currently on version 3.15 (180116) of autoupdate.  Updated using the link you or Jay posted earlier ... at this point it says there are no updates available
    • Office 16.9 (180116) that I downloaded from the "Update history for Office 2016 for Mac" website.

    Thanks in advance,

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