This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have been having this issue for a couple months around the same time I upgraded to OS X High Sierra (10.13). Whenever I try to update using auto update I receive the following message: "One or more update packages could not be downloaded. Please try again.".
I have tried a normal uninstall, the full uninstall, and removal of license but nothing works. Any help would be greatly appreciated
I have been able to manually update various office applications by waiting until the non insider updates are available online and downloading those packages. I would like to resolve this issue so that I can start using auto update tool and receive the insider slow updates as well.
Processes in Microsoft 365 Insider for installing preview builds, activating subscriptions, and keeping apps up to date with the latest Insider features.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for the update. I'll keep you posted
-Jesse
Hi Jess,
Just tried again with same results - fails at about 50%.
I'm located in Bermuda, which is off the east coast of the US.
Joshua,
Can you retry the download again, and confirm whether or not the issue persists? Also, what region are you located in?
-Jesse
Hi Jay,
My subscription is current and I'm able to log in.
I had automatic upgrades enabled and joined the insider slow (tried fast to see if it would help but it didn't).
I was using 3.14. When 3.15 was made available to download (non-insider) I downloaded it but still having issues.
Sorry
Thanks for the information. I've passed this information along and will let you know once I have anything new for you.
-Jesse