I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. When I try to, I get this error “Another account from your organisation is already signed in on this device". I have tried multiple suggestions as follow : Delete all Keychain entries relating to Office Uninstall Office and reinstall it via portal.office.com Install removal license tool Remove all Outlook accounts and add them (as suggested here https://answers.microsoft.com/en-us/msoffice/forum/all/word-and-excel-keep-prompting-for-activation-every/a055b722-574f-4dbc-974d-a8a336a119e7?messageId=c0435c83-9040-4180-8a22-d8f5850509c1 ) My Office apps are all up to date and I am running macOS Monterey Version 12.6. Excel for Mac version is 16.68. Thank you for your support. [Moved from Subscription, account, billing/For Business/Accounts, groups management, and sign in] EDIT : upgrading to macOS Ventura (13.0.1) didn't solve the issue

We just used the beta version from Office-Reset.com and reset to fresh install and finally we were able to log into Office with our staff members email. The staff members email logged in on a different user on the same machine so we knew there was nothing wrong with the users email login. Hope this helps

Hi I tried all the solutions provided here, including removing licenses, I still cannot sign in, the error is: Another account from your organisation is already signed in on this device. Try again with a different account.

Problem is that the used email address is mistaken for another with the same domain name. Go to your MS ID and make an alias with @outlook.com Activate with the alias, same password done

MacOS "Another account from your organisation is already signed in on this device"

Anonymous

I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. When I try to, I get this error “Another account from your organisation is already signed in on this device".

I have tried multiple suggestions as follow :

Delete all Keychain entries relating to Office
Uninstall Office and reinstall it via portal.office.com
Install removal license tool
Remove all Outlook accounts and add them (as suggested here https://answers.microsoft.com/en-us/msoffice/forum/all/word-and-excel-keep-prompting-for-activation-every/a055b722-574f-4dbc-974d-a8a336a119e7?messageId=c0435c83-9040-4180-8a22-d8f5850509c1)

My Office apps are all up to date and I am running macOS Monterey Version 12.6.

Excel for Mac version is 16.68.

Thank you for your support.

[Moved from Subscription, account, billing/For Business/Accounts, groups management, and sign in]

EDIT : upgrading to macOS Ventura (13.0.1) didn't solve the issue

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

75 answers

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2024-04-03T23:24:16+00:00

We just used the beta version from Office-Reset.com and reset to fresh install and finally we were able to log into Office with our staff members email. The staff members email logged in on a different user on the same machine so we knew there was nothing wrong with the users email login. Hope this helps
Was this answer helpful?

0 comments No comments
Anonymous

2024-03-31T14:44:48+00:00

It doesn't work.
Was this answer helpful?

0 comments No comments
Anonymous

2024-02-08T06:36:20+00:00

Hi

I tried all the solutions provided here, including removing licenses, I still cannot sign in, the error is:

Another account from your organisation is already signed in on this device. Try again with a different account.
Was this answer helpful?

0 comments No comments
Anonymous

2023-11-14T11:33:07+00:00

Problem is that the used email address is mistaken for another with the same domain name.

Go to your MS ID and make an alias with @outlook.com

Activate with the alias, same password

done
Was this answer helpful?

0 comments No comments