Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-01T13:04:18+00:00

    that would be too easy, clearly.

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  2. Anonymous
    2023-07-31T18:40:39+00:00

    Switched one to a Jabra headset and the other two I switched them to Bluetooth and removed the MS dongle. Bluetooth mode seems to work ok.

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  3. Anonymous
    2023-07-25T17:38:05+00:00

    Microsoft Store is not issuing refunds past 30 days despite the issue being caused by a Teams update (1.6.00.16472), rendering the product they sold inoperable.

    Recommend you all google your local MS office and send a certified letter for an easy win.

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  4. Anonymous
    2023-07-18T20:29:56+00:00

    We are experiencing this same issue in our organization with 30-50 users.

    The only work around we’ve found is to use Bluetooth. However, our desktops don’t have Bluetooth so the temporary fix is to continue to unplug and plug the dongle.

    I have been also facing the same issue. When the Teams call starts, the application freezes until I disconnect the USB Link from the laptop. Hopefully Microsoft releases a fix soon.

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  5. Anonymous
    2023-07-10T13:32:36+00:00

    It seems like microsoft pushed out a little sneaky update.

    I've few rare users on version 1.6.00.17564 - Can confirm headset finally works on this version.

    And some users still on 1.6.00.16372 - even when looking for updates on teams.

    Can anyone else confirm what version they're on and if the headset is working? :)

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